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Mass Effect 2 crashes with HD Graphics 3000

idata
Employee
1,802 Views

Steps to reproduce the issue:

1) Install and start Mass Effect 2 (I downloaded it from Steam)

2) While in play, press the Esc button to access the game menu

3) The game crashes with an error in igdumd32.dll

 

The problem is systematic.

The system is a Lenovo L520 with Intel HD Graphics 3000, running Windows 7 Professional 64-bit, with the latest available graphics driver, version 8.15.10.2509 (version .2559 is not available from Intel web site anymore, as far as I can tell).

Intel reports the game as playable with HD Graphics 3000, see http://www.intel.com/support/graphics/intelhdgraphics3000_2000/sb/CS-032052.htm http://www.intel.com/support/graphics/intelhdgraphics3000_2000/sb/CS-032052.htm

 

I have seen other users reporting the same issue. Is there any known workaround, or a fix coming up from Intel?

Thanks!

 

Here below the crash report from Windows and the system configuration:

Problem signature:

 

Problem Event Name: APPCRASH

 

Application Name: MassEffect2.exe

 

Application Version: 1.2.1604.0

 

Application Timestamp: 4bd611db

 

Fault Module Name: igdumd32.dll

 

Fault Module Version: 8.15.10.2509

 

Fault Module Timestamp: 4e5e8fd6

 

Exception Code: c0000005

 

Exception Offset: 0005c570

 

OS Version: 6.1.7601.2.1.0.256.48

 

Locale ID: 2057

 

Additional Information 1: 01bf

 

Additional Information 2: 01bf342c2a3a9018ca1b1e44ba5fecdd

 

Additional Information 3: 7bdd

 

Additional Information 4: 7bdd70dc18e92aafb112222b6e71d745

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C:\Windows\system32\en-US\erofflps.txt

Here the system configuration:

Intel(R) HD Graphics 3000

 

Report Date: 1/10/2012

 

Report Time[hr:mm:ss]: 23:14:31

 

Driver Version: 8.15.10.2509

 

Operating System: Windows 7 Service Pack 1(6.1.7601)

 

Default Language: Italian (Italy)

 

DirectX* Version: 10.1

 

Physical Memory: 8032 MB

 

Minimum Graphics Memory: 128 MB

 

Maximum Graphics Memory: 1760 MB

 

Graphics Memory in Use: 215 MB

 

Processor: Intel64 Family 6 Model 42 Stepping 7

 

Processor Speed: 2494 MHz

 

Vendor ID: 8086

 

Device ID: 0126

 

Device Revision: 09
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idata
Employee
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the only known fix is to use an older driver (2361).

idata
Employee
752 Views

This workaround for Rage+Steam was recently posted on the forum: /servlet/JiveServlet/download/140911-35573/Rage Workaround.docx http://communities.intel.com/servlet/JiveServlet/download/140911-35573/Rage%20Workaround.docx

I am finding the same workaround allows to hit Esc and go to the in-play meny of Mass Effect 2 without issues. I haven't had a chance to progress further in the game yet, but the workaround proposed for Rage could also apply to ME2.

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