Graphics
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Display Misbehaving after Installing GPU driver

RSing19
Beginner
3,170 Views

2 days ago while i was playing DotA 2 my display suddenly turned off and came back and repeat the process again & again for like 2 minutes at last when it came to a stop i saw a notification that my gpu driver was not responding and has been recovered but the problem was not yet over after this the display started lagging.So i reinstalled the driver that did'nt work after this i resinstalled my OS that didn't work too. Finally i am using it without the gpu driver and it seems to work fine but i need the driver to play games

Specs-

Acer ES1-512

Intel Pentium N3540

4GB Ram

I really need help!!

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6 Replies
RSing19
Beginner
1,037 Views

PS - I am on windows 7

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idata
Employee
1,037 Views

Hello rokerz.first,

 

 

I understand graphics driver crashes while playing Dota 2.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
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RSing19
Beginner
1,037 Views

i can send a log after installing gpu driver too if u want

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idata
Employee
1,037 Views

Hello rokerz.first,

 

 

Thanks for the information you sent to me.

 

 

I would like you to try manually installing the following graphics driver https://downloadmirror.intel.com/26813/eng/win64_153345.4653.zip https://downloadmirror.intel.com/26813/eng/win64_153345.4653.zip

 

 

As soon as the driver has been downloaded install the driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

 

 

Let me know if you get or not the exact same issue.

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

 

 

Regards,

 

Fred D.
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RSing19
Beginner
1,037 Views

this is what happens when i install any supportable intel hd driver

i took the photo from my mobile so ignore the lines

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idata
Employee
1,037 Views

Hello rokerz.first,

 

 

Thanks for the additional details you sent to me.

 

 

Something I noticed is that Acer* does not provide Windows 7* drivers for that specific computer model. The computer might not work correctly if an unsupported operating system is being used due to the lack of compatible drivers. If possible try reinstalling the operating system that came with the computer using the Acer* recovery discs. This link will show you how to get them https://us-store.acer.com/erecovery/rcd/ https://us-store.acer.com/erecovery/rcd/

 

 

If issue persists even with the operating system that came with the computer then the issue might be hardware related.

 

 

Regards,

 

Fred D.
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