Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20495 Discussions

Problem with Intel Iris 5200 Pro at 3840x2160@60Hz

ARuiz8
Beginner
5,225 Views

Hi !

I have a ZOTAC EI750 Plus (intel i7-4770R) with GPU "Intel Iris 5200 Pro".

Iam trying to configure with my new Dell UP3214Q at 3840x2160 (60HZ) using a Display Port-Display Port 1.2 cable.

I have configured my Dell monitor at DP 1.2 mode.

I am using Windows* 7/8/8.1 GFX Driver Version 3621.

 

It only work at 3840x2160 (30HZ), impossible to get 60 HZ!.

 

Someone could help me?

Some old driver work at 60 Hz?

 

THANKS IN ADVANCE!!

0 Kudos
21 Replies
Silvia_L_Intel1
Employee
2,164 Views

Hello Isacumi, thanks for contacting us through the Intel Communities.

I'm trying to find additional information on this because according to the datasheet, this processor supports resolution up to 3840x2160 (60HZ).

I'll keep you posted.

ARuiz8
Beginner
2,164 Views

Ok, Thanks for reply...

I am almost sure that it is a driver problem.

In fact with old driver the pc try to change mode to 60 hz (but finally it crash).

With last drivers no option (in the graphic configuration menu) to select 60 hz.

I repeat:

- Cable used it is Display Port 1.2

- Monitor it is a Dell UP3214Q with 3840x2160@60Hz capabilities

- Monitor configurated in DP 1.2 Mode.

No option to change refresh at 60 Hz

0 Kudos
ARuiz8
Beginner
2,164 Views

I forgot to say that i am using Windows 7 Ultimate 64bits.

0 Kudos
Silvia_L_Intel1
Employee
2,164 Views

Isacumi, I already send this behavior to the engineers so they can check it out. I'll keep you posted once I received an update.

0 Kudos
ARuiz8
Beginner
2,164 Views
0 Kudos
ARuiz8
Beginner
2,164 Views

Hi Silvia....some news about new driver supporting 3840x2160@60hz in the intel iris pro5200 ?¿?¿

0 Kudos
idata
Employee
2,164 Views

The intel drivers simply don`t work at 3840x2160 at 60fps, you get all sorts of strange problem when you enable DisplayPort 1.2 on the Dell monitor, even if you customise 3840x2160 60fps within the intel settings, (because 60fps is not even listed) it says something like... bandwidth is not large enough (I have the Swedish win 8.1) I really hope intel is aware now of this problem and tries to fix it

0 Kudos
Silvia_L_Intel1
Employee
2,164 Views

Guys, we already sent this information to the engineering team to follow up on this behavior.

Additional information could be found at the following thread. This thread is regarding the D54250WYK NUC with HD5000.

I'm going to request an update and I will let you know.

0 Kudos
ARuiz8
Beginner
2,164 Views

Hi again Silvia....

No news yet?¿

2months and no solution?¿

PLEASE....HELP!

0 Kudos
idata
Employee
2,164 Views

I want to know this to!!!

0 Kudos
Silvia_L_Intel1
Employee
2,164 Views

Guys, I'm still waiting on a final resolution on this. There is some additional information given at this thread just in case you want to check it out /message/245145# 245145 https://communities.intel.com/message/245145# 245145

0 Kudos
ARuiz8
Beginner
2,164 Views

I have installed the new driver........

- Cable used it is Display Port 1.2

- Monitor it is a Dell UP3214Q with 3840x2160@60Hz capabilities

- Monitor configurated in DP 1.2 Mode.

No option to change refresh at 60 Hz yet

0 Kudos
idata
Employee
2,164 Views

Strange, it works for me, have you tried to change to 60hz with the Intel controlpanel? with windows 8.1 controlpanel only 30hz is showing for me

0 Kudos
ARuiz8
Beginner
2,164 Views

I have tried from intel panel and using windows configuration.....no good luck.

When i try 4K@60hz from intel panel, monitor go black screen and i must reset the PC

Please help......what configuration you get working?

0 Kudos
idata
Employee
2,164 Views

I Think your monitor goes into sleepmode, the dell monitor has a problem with that, do you have Revision 00 ? instead of reset the PC, try to just turn the monitor off and then on again and see if the image comes back

0 Kudos
ARuiz8
Beginner
2,164 Views

More of times, turn off and turn on monitor doesnt work and i.must do a reset.

I think i have rev. 00, not sure.....i will check tomorrow....

0 Kudos
ROBERT_U_Intel
Employee
2,164 Views

Hi

I did some research on the Dell UP3214Q and found an interesting review on AnandTech*. One thing mentioned is that there is a firmware update for the UP3214Q and it is also mentioned in a thread on the Dell Support site. Would it be possible for you to verify that you have the latest firmware on your UP3214Q with Dell Customer Support? The FW revision will be written on the back of your monitor next to the serial number. A01 is the updated firmware.

http://www.anandtech.com/show/7906/dell-up3214q-review/2 AnandTech | Dell UP3214Q Review

http://en.community.dell.com/support-forums/peripherals/f/3529/p/19536443/20582043.aspx http://en.community.dell.com/support-forums/peripherals/f/3529/p/19536443/20582043.aspx

Thanks

Robert

0 Kudos
idata
Employee
2,164 Views

The firmware don`t help with the 2160p 60hz problem, Don`t intel have access to a Dell UP3214Q monitor to test it ???

0 Kudos
ARuiz8
Beginner
1,849 Views

NO NEWS ?¿?¿??¿?¿?¿

0 Kudos
Reply