- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
hello,
I have an Intel 5960x processor and I have been having problems with it recently,when I normally work with my PC it keeps showing blue screen (blue page).
I first reinstalled my windows and the problem didn't fix.Then i bought a new motherboard and my PC is still having problems.
I checked the CPU when I was rendering on 3Ds Max and it keeps crashing and showing blue page.
I would like to know how I can use my Intel processor warranty?
I have been trying to submit an warranty request but it keeps showing "Intel Customer Support Service Request Management is unavailable. We are actively working to resolve the system issue." for 2 weeks.
Is there any place I can go to, to get warranty services?
I am living in Canada , Toronto
Thank you very much for your cooperation
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
These two links may help you:
http://www.intel.com/content/www/us/en/support/processors/000005494.html Frequently Asked Questions about Warranty Information for Intel®...
http://www.intel.com/content/www/us/en/support/warranty-center.html Intel® Warranty Center
Doc
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for your response.
I viewed the links you sent me,and I would like to mention that I have bought my CPU as a boxed processor,and I have checked the serial numbers on Intel website and I know that I can have warranty services until june 2018 but I have been trying to submit my request for about two weeks but it seems that Intel website has problems and issues,I want to know an address which I can visit or ship my processor in Toronto to get costumer serviace and warranty services.
I have been trying to find a way to contact Intel directly but I havent found a way yet,I need my CPU to get fixed or exchanged as soon as possible because I need my PC for my job.
I hope you can help me
Thank you very much
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello saba.mirmoghtadaei,
I am truly sorry for the issue you have faced with our support page!
The phone number you can contact us is:
Phone Number: 1-916-377-7000
Business Hours:
Monday - Friday
7:00 AM to 5:00 PM (Pacific Time)
Please give us a call to get this replaced as soon as possible :)
Regards,
Esteban C.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Dear Esteban C.
Thank you for your response,
I have tried to contact the telephone number you sent me but every time I call, I have to be on hold for about one or two hours and after that nobody will answer.
I am very upset with the Intel costumer service,I have been trying to speak to somebody but I don't know why I cant!
please give me a telephone number or an address which I can reach in Canada(Toronto) so I can use my CPU warranty. I really need my PC to be fixed as soon as possible.
Best regards
Saba Mirmoghtadaei
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi saba.mirmoghtadaei,
I just sent a DM to you related to this matter, please check your inbox.
Thanks,
Esteban C
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello saba.mirmoghtadaei,
I just noticed that you already have a warranty ticket with one of our agents.
Hope you can get this replaced at the soonest.
I will be closing the ticket from my end, hope that is ok.
If further inquiries come, feel free to reach us out again
Regards,
Esteban C
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page