Hey Amy,

Thanks fr your answer

the driver version is 20.19.15.4308

and the win 10 build is 10586.589

I attached screen shoots.

wait for your instructions.

Dvir valdfogel

Thank you for the information.

Let's try by running Windows Updates, then update the Intel® HD Graphics version to this version https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40] use this method for the installation http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &... .

Let me know how it goes.

Regards,

Amy.

Hey Amy,

I update th windows to the lasr update (you can see the attached image)

and now in the devaice manager I dont see the display adpters (even if i pree showhidden devices)

and I can't update the driver.

So whats next ?

Thanks again

Dvir

Can you try using the .exe file?

Regards,

Amy.

Hey,

I tried to used the .exe file ant i got the attached massege

Regards,

Dvir

Did you install the 32-bit or the 64-bit version?

In Device Manager go to View and make sure that Show hidden devices is checked, then in Action click on Scan for hardware changes.

Regards,

Amy.

Hey Amy,

I tried both of thoes things and the windows didn't find the new hardware, and the display adpters section is gone.

I tried to install the 64 but version (you can see above that the windows is 64 bit).

Regards,

Dvir

Is there any chance you can access in safe mode and try installing the driver manually?

One more thing, since this is related to Windows® 10 updates I would recommend repairing Windows® 10 with these steps https://www.youtube.com/watch?v=z-HKlr_3o0Q.

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

Regards,

Amy.

Hello /thread/107092 valdvir,

I am following up your thread; were you able to follow the suggestion mentioned above?

Regards,

Amy.

Hey Amy,

Sorry for the late answer - i was in vacation

Unfortunately all of the above didn't work (I tried the safe mode and the windows repair tool).

I had a problem with another driver and I solved it by using a old driver - maybe that can be the issue in the graphic card as well ?

What is our next step >

Best regards,

Dvir

Since you already tried installing our driver but the issue is still there, the next step would be getting in contact with http://www.bee-link.com/forum.php Beelink Official website,SHENZHEN AZW TECHNOLOGY CO.,LTD - Mobile - Powered by Discuz!, it's possible that they are aware of the situation and can provide more troubleshooting steps in order to address this matter.

Regards,

Amy.

Hey Amy,

I will try to ask in the beelink form.

but I have few anther question for you:

- I look in all the graphic drivers in the Intel support web, in each driver I look if hey support the Intel Atom x7-z8700 possessor (I think that this is the driver I look for) and I didn't find any,

is there is one like this (this possessor is not in the product list) ?

- If I look for Intel® Atom™ x5 I found but if (http://ark.intel.com/products/85475/Intel-Atom-x7-Z8700-Processor-2M-Cache-up-to-2_40-GHz Intel® Atom™ x7-Z8700 Processor (2M Cache, up to 2.40 GHz) Specifications ) I look for Intel® Atom™ x7 I dont find

(https://downloadcenter.intel.com/search?keyword=Intel%C2%AE+Atom%E2%84%A2+x7 Search downloads) - maby this is way i can't install it ?

I really appreciate your help,

Thanks alot,

Dvir

Intel provides generic driver for general purposes, in your case the drivers for your device should be provided by the computer manufacturer; however, you might find some driver from our end for this platform.

This is your processor http://ark.intel.com/products/85475/Intel-Atom-x7-Z8700-Processor-2M-Cache-up-to-2_40-GHz Intel® Atom™ x7-Z8700 Processor (2M Cache, up to 2.40 GHz) Specifications, the graphics controller for your processor is Intel® HD Graphics. This product is formerly known as Cherry Trail, this they key word for the search in https://downloadcenter.intel.com/ Drivers & Software. This is the latest driver for your platform https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40], you can tell by looking at the release notes https://downloadmirror.intel.com/26228/eng/ReleaseNotes_4501.pdf https://downloadmirror.intel.com/26228/eng/ReleaseNotes_4501.pdf, there you will see Cherry Trail listed as supported. So, this the best method for you to look drivers in our download center, get the driver and check the release notes for "Cherry Trail".

Regards,

Amy.