irql_not_less_or_equal igdkmd64.sys issue in Windows 8.1

[AGand3]

Hi everybody,

I have a problem.

When I play videogames on my laptop often I get BSODs with this message: "irql_not_less_or_equal (igdkmd64.sys)" and then the PC reboot.

I checked the log about this crash and I found out that is related to Intel HD Graphics 4000.

How can I resolve this issue? I've already updated the driver to the last one relased form my OEM (Asus), tested on Windows 8.1.

Any idea?

Thank you

[Allan_J_Intel1]

I am sorry to hear that have had problems updating Intel Graphics Driver.

You may try forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

Select your operating system version and download the zip version of the video driver:

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&ProdId=3712&LineId=1101&FamilyId=39 https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&ProdId=3712&LineId=1101&FamilyId=39

Allan.

[AGand3]

I tried forcing the installation of Intel generic drivers with the manual procedure, but I still have the BSOD issue with the same message.

Any idea?

[Allan_J_Intel1]

That's unfortunate. At this point, it seems to be a problem with your operating system. You may try running system restore and recover the operating system to an earlier time, see below for instructions:

http://windows.microsoft.com/en-us/windows7/products/features/system-restore http://windows.microsoft.com/en-us/windows7/products/features/system-restore

Try getting drivers from your computer manufacturer as they might be customized for your motherboard model or computer model.

Allan.