driver not working after restart windows

[Whal]

case 112438

Driver is not working after restart tried with several verions but not works started at Windows @Anniversary update also now in Creator.

Does any one have an solution?

Intel HD 4600

Asus H97m-e

Intel Core i5 4460 @ 3.20GHz

[idata]

Winfried, Thank you very much for joining the Intel® Graphics communities.

In this case we recommend to install the graphics divers provided by the manufacturer of the board, look for VGA:https://www.asus.com/Motherboards/H97ME/HelpDesk_Download/ https://www.asus.com/Motherboards/H97ME/HelpDesk_Download/

Did you tried a BIOS update? On the link above you will find the BIOS versions available for your board, we recommend to install the latest one.

The Intel® graphics drivers are generic, meaning they may or may not work with your system, but still we can try the latest one for the Intel® HD Graphics 4600 controller, 4624:https://downloadcenter.intel.com/download/26682/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=81496 https://downloadcenter.intel.com/download/26682/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=81496 Also you can try to install the "inbox" drivers, those are the ones provided by Microsoft that get installed when you do a Windows update and sometimes they fixed different graphics problems. When you said the driver does not work, what do you mean, what is the problem with the PC? Please let me know the results of trying the steps above. Any further questions, please let me know. Regards,Alberto

[Whal]

Dear Alberto,

I was not total complete due my bad English.

- Tried the ASUS driver as firts option already. => same failure.

- Tried 4 different versions of Intel driver => same failure

- Tried the last one 4624 => same failure

The inbox drive as you mentioned is that the Microsoft Basic driver ?

example sreenshot of start menu.

exept the 4624 not in the list all these tried. First one is the ASUS driver.

Kind regards

[idata]

Hi, Winfried, Thank you very much for letting us know that information and for sharing that picture.

To answer your question, yes, the inbox driver is the Microsoft's basic driver. If the problem persists after trying the graphics driver provided by ASUS, the Intel® driver 4624 and the BIOS update then we will need to do further research on this matter. For us to be able to do that, please provide the information requested on the link below:/thread/77761 https://communities.intel.com/thread/77761 Any questions, please let me know. Regards,Alberto

[idata]

Winfried, I just wanted to check if you saw the information we requested on the previous post?

Any questions, please let me know.Regards,Alberto