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Yellow colors with intel HD 620

DSain2
Beginner
2,378 Views

Hello,

I just got a new laptop Acer swift 5, i7-7500 . Graphic card is intel HD 620.

Colours are not really nice, white screens seems yellow. I tried to change the colour settings but did not succeed.

How can I solve this problem?

Thank you

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7 Replies
idata
Employee
669 Views

Hello dsj9,

 

 

Thank you for contacting the Intel community.

 

 

Have you try installing the latest graphics driver, you can download it here:

 

https://downloadcenter.intel.com/download/26669/Intel-Graphics-Driver-for-Windows-15-45-?product=96551 Intel® Graphics Driver for Windows* [15.45]

 

 

If you get an error installing this driver, you can try installing it manually, please see how to http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

 

 

 

Best regards,

 

 

 

Ivan.

 

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DSain2
Beginner
669 Views

Thank you.

I downloaded the file and opened it but after a while I get an error message: "the driver being installed is not validated for this computer".

Driver version installed is 21.20.16.4550.

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idata
Employee
669 Views

Hello dsj9,

 

 

I'm just wondering if you tried to install the driver manually as it shows on the link I posted above.

 

 

 

Regards,

 

 

 

Ivan.

 

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DSain2
Beginner
669 Views

I tried but it says that the drivers are up to date.

Thank you though

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idata
Employee
669 Views

I'm sorry that you couldn't install this driver, the reasons why the Intel® generic driver cannot be installed is because your computer manufacturer does not allow the installation of our generic driver, this is because the driver on your computer has been customized to work based on the features and specifications you computer has.

 

 

You can work around the error by first uninstalling the manufacturer's driver, then installing the Intel® Graphics Driver manually as it shows http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html here. However, you risk losing functionality or causing other technical issues.

 

 

 

At this point, I suggest you to check on the Acer website for new driver update, you should be able to download it here:

 

https://www.acer.com/ac/en/US/content/drivers https://www.acer.com/ac/en/US/content/drivers

 

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

 

I have sent you a private message in case you would like to try to install the Intel® generic driver.

 

 

 

Best regards,

 

 

 

Ivan.

 

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DSain2
Beginner
669 Views

I used this method and colours seem normal now:

https://steamcommunity.com/app/233250/discussions/2/558749190911446231/ How-to: bypass "The driver being installed is not validated for this computer" :: Planetary Annihilation Bug Reporting!

Thank you for the support.

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idata
Employee
669 Views

I'm glad that this issue has been resolved with the method on the website you kindly provided, I hope you can have a better experience with your system from now on.

 

 

 

Best regards,

 

 

Ivan.

 

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