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This custom resolution exceeds the maximum bandwidth capacity - HD 4400

TSusp
Beginner
3,465 Views

Soo, I've got an Optimus enabled laptop, meaning switchable graphics, so I can't change display settings via the Nvidia control panel. I have to use Intel's control panel. Problem being, the intel control panel appears to be kind of broken. Regardless of what I enter, I get the message "This custom resolution exceeds the maximum bandwidth capacity." The only options that worked were options that were already on the app. It's so bad I can't even add my native res... I'm using Intel HD graphics 4400.

My pc: http://support.hp.com/us-en/document/c04090963 HP Pavilion 15-n215si Notebook PC Product Specifications | HP® Customer Support

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idata
Employee
1,941 Views

Hi TheSuspect,

 

 

It is necessary to review with Hewlett Packard which the maximum resolution on your laptop is. Now, if your laptop has switchable graphics, it is possible to disable Intel graphics in the BIOS, but if it has Hybrid graphics, it is necessary to use both drivers at the same time.

 

 

Your pc manufacturer use customized drivers, so it is necessary to install the drivers available at their website. Make sure, you have the latest BIOS and chipset.

 

 

HP Pavilion 15-n215si Notebook

 

http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-n200-notebook-pc-series/6529948/model/6823040# Z7_3054ICK0K8UDA0AQC11TA930O2 http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-n200-notebook-pc-series/6529948/model/6823040# Z7_3054ICK0K8UDA0AQC11TA930O2

 

 

Regards,

 

Mike C
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TSusp
Beginner
1,941 Views

I have two graphics adapters, so I'm pretty sure it's switchable graphics. My BIOS, chipset, Nvidia, and Intel drivers are all up to date.

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idata
Employee
1,941 Views

Hi TheSuspect,

 

 

Send me the results of Intel® System Support Utility and the desire custom resolution that you want.

 

 

Intel® System Support Utility

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600

 

 

How to attach a file:

 

-Click on reply

 

-Click Use advanced editor (upper right side)

 

-Click Attach (lower right hand)

 

 

Mike C
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idata
Employee
1,941 Views

Hi TheSuspect,

 

 

I am following up on your case. I am waiting for your PC information.

 

 

Mike C
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