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D435 was detected buf no frame received

mzhou1
Beginner
‎10-29-2018 08:12 PM
1,915 Views

i connect D435 to my PC, widows7 , after install realsense sdk 2.0 ,open intel realsense viewer(win7), toggle to start ,but it shows no frame received, click the info button , the viewer shows the D435 details, like serial number:8262********,firmware viersion:05.10.06.00 ,etc, also the driver seems installed properly, i donot know what cause this error , how to reslove this?

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idata
Employee
‎10-30-2018 10:56 AM
231 Views

Hi Michael,

 

Can you send me a screen shot of the Imaging Devices section in the Device Manager? Also please send a screen shot of the RealSense Viewer.

 

 

Regards,

 

Sahira
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mzhou1
Beginner
‎10-30-2018 05:15 PM
231 Views
In response to idata

thanks for your reply, it's USB prot problem, i have already solved that.

In response to idata
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