Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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White/Black Screen while working.

JJayC
Beginner
1,711 Views

Ok. So before i made any registry edits if I did anything related to gaming my screen would go white, but if it was media such as youtube or twitch it would go black.

Not like heavy gaming like a small GMod server to take a break from work, ect.

When ever I try TdrDelay (8) or TdrLevel (0) it gives me the error "application blocked from accessing graphics hardware" in the bottom right hand corner.

Specs:

Computer ManufacturerHewlett-PackardComputer Model1965Operating System (O/S)Microsoft Windows 10 (build 14393), 64-bitOperating System Build (O/S)14393Operating System (version)10.0.14393System RAM8.0 GBCD or DVD Devicehp DVD A DU8A5SHSystem Hard Drive OverviewSystem Total Storage Size:931.0 GBLocal Disk C:\931.0 GBUsed space:58.2 GBFree Space:872.7 GBGraphics Product [1]http://www.intel.com/support/graphics/intelhdgraph Intel®HDGraphics4600Graphics Driver Version10.18.15.42483D AccelerationYesHardware Transform & Lighting SupportYesVideo Memory2.1 GBVertex Shader Support5.0Pixel Shader Support5.0Microsoft DirectX* Version11.0Manufacturernot detectedModel1965AA Numbernot detectedBIOS VendorInsydeBIOS VersionInsyde F.64BIOS Release DateSystem Memory8.0 GBSound CardHigh Definition Audio Device<td style="padding: 0 5px 0 25px; border: 0p...
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Stefan3D
Honored Contributor II
600 Views

Did you try newer graphics drivers? Build 4501 is the latest official for your rig.

Here is a list: http://ark.intel.com/products/75117/Intel-Core-i7-4700MQ-Processor-6M-Cache-up-to-3_40-GHz# @downloads Intel® Core™ i7-4700MQ Processor

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JJayC
Beginner
600 Views

None seem to be working.

So I attempted with the updater and it said no new drivers available.

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Stefan3D
Honored Contributor II
600 Views

When you say "None seem to be working." do you mean installation fails or that issues persist after installation?

In 1st case check out: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...

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JJayC
Beginner
600 Views

I attempted that aswell.

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JJayC
Beginner
600 Views

I Just emailed HP cause it says contact manufacture for drivers. So I feel like I'm screwed.

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idata
Employee
600 Views

Hello Vespei,

 

 

Is this a new system or the computer was working fine and then failed? Have you tried contacting HP for troubleshooting and if the unit is still under warranty they might be able to replace it.

 

 

Perhaps you can try uninstalling the driver and then reinstall it manually.

 

 

Download https://downloadcenter.intel.com/download/26229/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496 Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]

 

 

 

Regards,

 

 

 

Ivan.

 

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idata
Employee
600 Views

 

Hello ,

 

 

 

I'm following on this post to ask you if your issue has been resolved or if you need further assistance.

 

 

 

Regards,

 

 

 

Ivan.
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idata
Employee
600 Views

Hello Vespei, 

 

I wondering if you still have issues with the White/Black Screen on your system or if it is fixed?

 

 

 

Regards,

 

 

Ivan.

 

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