Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20493 Discussions

hey, my laptop is Asus G550JX and my Display adapr is intel HD Graphics 4600 along with NVIDIA GeForce 950M. Since I installed windows 10 on my laptop, my NVIDIA driver is updating fine but my intel driver crashes everytime in the middle of a game and it

idata
Employee
2,018 Views

hey, my laptop is Asus G550JX and my Display adapter is intel HD Graphics 4600 along with NVIDIA GeForce 950M. Since I installed windows 10 on my laptop, my NVIDIA driver is updating fine but my intel driver crashes everytime in the middle of a game and it sort of stops and relaunches a second later and makes me jump out of the game. I think its because the driver for my intel is not for win10 and when I installed my windows I could only find driver for windows 8.1 for it and it has not been updated since, how can I fix this problem?

0 Kudos
2 Replies
Alberto_Sykes
Employee
563 Views

Hello Moh3n3M:

I was looking for the graphics driver for this laptop on ASUS's web site, and as you mentioned the graphics driver that is available is for Windows ® 8.1, it seems to be that the laptop does not fully support Windows® 10, as you can see on the link below, so, different kinds of problems like the one that is happening right now might be expected:

https://www.asus.com/ROG-Republic-Of-Gamers/ROG-G550JX/specifications/ https://www.asus.com/ROG-Republic-Of-Gamers/ROG-G550JX/specifications/

Based on those specifications, the graphics on the laptop belong to Nvidia, so you can always look for the drivers on their web site:

http://www.nvidia.com/Download/index.aspx?lang=en-us http://www.nvidia.com/Download/index.aspx?lang=en-us

Also, since the laptop works with HD Graphics 4600, on the following link you will find the latest version of the graphics driver for that controller, it is version 4501, please try that driver:

https://downloadcenter.intel.com/download/26229/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- https://downloadcenter.intel.com/download/26229/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-

A BIOS update might be useful as well, according to ASUS's web site, the latest version is 204:

https://www.asus.com/ROG-Republic-Of-Gamers/ROG-G550JX/HelpDesk_Download/ https://www.asus.com/ROG-Republic-Of-Gamers/ROG-G550JX/HelpDesk_Download/

Please let me know the results of trying the steps above.

Any questions, please let me know.

Alberto

0 Kudos
Alberto_Sykes
Employee
563 Views

Hello Moh3n3M:

I just wanted to verify if the information posted previously was useful for you, and if the problem with the laptop crashing was resolved or if it still persists.

Any questions, please let me know.

Alberto

0 Kudos
Reply