How can I change my resolution from 1920x1080 to 4k?

KMac · ‎02-18-2018

Just bought a 4k TV. I'm trying to set it up to show 4k from my PC through HDMI port, but Intel HD graphics control panel display settings offers no option above 1920x1080. In options and support/information center it shows a list of resolutions and refresh rates supported by the display selected in the list menu. How can I get the option to change my resolution to 4096x2160 or even 3840x2160?

Supported Modes

640 x 480 (60p Hz)

640 x 480 (72p Hz)

640 x 480 (75p Hz)

720 x 400 (70p Hz)

720 x 480 (60i Hz)

720 x 480 (60p Hz)

800 x 600 (75p Hz)

800 x 600 (72p Hz)

800 x 600 (60p Hz)

1024 x 768 (60p Hz)

1024 x 768 (70p Hz)

1024 x 768 (75p Hz)

1152 x 864 (75p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1280 x 1024 (75p Hz)

1280 x 960 (60p Hz)

1360 x 768 (60p Hz)

1440 x 900 (60p Hz)

1680 x 1050 (60p Hz)

1920 x 1080 (60i Hz)

1920 x 1080 (60p Hz)

1920 x 1080 (30p Hz)

1920 x 1080 (24p Hz)

3840 x 2160 (30p Hz)

3840 x 2160 (60p Hz)

3840 x 2160 (24p Hz)

4096 x 2160 (24p Hz)

idata · ‎02-19-2018

Hello Chibi-Kiwi,

Thank you for contacting Intel® Communities Support.

I am glad to assist you. to better understand your system configuration please press windows + R then write ''dxdiag'', then click on '' Save All Information ''.

Also please provide us the Intel® System Support Utility for Windows* report.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

I hope to hear from you soon.

Regards,

Stephen C.

KMac · ‎02-19-2018

intel_corp Thank you. Here are the files are you able to see them?

idata · ‎02-20-2018

Hello Chibi-Kiwi,

Thank you for the information provided.

Your processor is 3rd generation mobile processor. 4k is not supported.

You can check the processor specifications here:

https://ark.intel.com/products/82105/Intel-Pentium-Processor-N3540-2M-Cache-up-to-2_66-GHz https://ark.intel.com/products/82105/Intel-Pentium-Processor-N3540-2M-Cache-up-to-2_66-GHz

Also remember that two mobile processors could look very similar talking about Specifications but this can be limited by the Computer manufacturer.

My best Recommendation is to contact your computer manufacturer and confirm with them what is the maximum resolution supported for your processor.

Regards,

Stephen C.