Blurry text on HDMI TV screen connected to laptop

[EWoud]

I cannot get my external HD TV screen to work properly with my laptop. The text stays blurry. With former laptop it worked very good.

Setup:

- Asus zenbook UX410U

-Intel Graphics 620

-Samsung HD TV 1920x 1080

Already tried:

- What not??

- cleartype

- install older drivers

-install newest driver intel

-install newest driver asus/ intel

- program to fix windows 10 scaling issues

- complete new windows

-contacted ASUS

-Contacted a computer help line

Nothing seems to work and no one seems to have an answer. Who does??

[idata]

Hello ewouda,

I understand that when connecting the laptop via HDMI to a TV screen it shows blurry text, regarding this issue there are some things that must be checked in order to make sure that the display will show the best performance.First, please make sure that your HDMI cable is a high-quality HDMI cable, if yes it may have worked with another devices, the manufacturing and different device require High-speed connections. Second, please make sure that you are setting up the correct resolution when connecting the T.V. If possible, please send a video and/or screenshots with the error happening, the resolution selected as well. If possible, try a different TV, monitor and/or HDMI ports. Regards,David V

[EWoud]

Sorry but this is not the answer I expected.

I am rather technical and not a noob. The cable is a high speed HDMI cable which also works properly with several other devices. The resolution is 1920x1080. The TV also.

So what else can be the case?

[idata]

Hello ewouda,

Thank you for your response,I apologize it was not the response you were looking for, however, details like that can actually affect the whole resolution and how it shows, that is why I must check first. Since you mention all of the steps recommended before have been done then To better assist you with your request, I will need to check some information about your computer. Please follow these steps: 1. In the keyboard, press WinLogo key + R. 2. In the Run box please type dxdiag and hit Enter.3. Click on Save All Information (save it in your desktop). 4. Attach the report to this thread. Regards,David V

[EWoud]

The requested document

[EWoud]

Did you already find a solution after i send the test report?

[idata]

Hello ewouda,

Thank you for your patience,After doing some research I was able to find a new driver version that may address the current problem that is being experienced, please refer to the following link:https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=96551 https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=96551In order to install the driver, we recommend to first download the ".zip" file and the follow the steps:1 - Unzip the file to a designated location or folder. 2 - Right-click Windows Start icon and open Device Manager.3 - Click Yes when prompted for permission from User Account Control. 4 - Expand the Display adapters section. 5 - Right-click the Intel® graphics entry and select Update Driver Software. 6 - Click "Browse my computer for driver software".7 - Click "Let me pick from a list of device drivers on my computer".8 - Click "Have Disk". 9 - Click "Browse". 10 - Access the designated location or folder, and access a folder called "Graphics". 11 - Select the file called "igdlh64" or "igdlh". 12 - Click Open, then click OK, and finally click Next. Drivers are now being installed. 13 - Reboot your computerRegards,David V

[idata]

Hello ewouda,

I am following up with your case and see that we have not heard back from you.If you need more assistance do not hesitate to reply.Regards,David V