problem with display hdmi output asus ux310ua

[ATril]

Hello, how are you?

I brought an asus ux310ua the last month and then i brought a display with hdmi and the first day it worked but at the next day appeared some red and blue lines in the screem, I installed all the drivers from intel page and from asus page but it didn't work. I don't know how to fix it, thank you if you can help me.

i try with 4 displays, 22", 24", 40" and 42", in 22" (samsung s22d300) i can see this picture, but in the other i only can se the screem in a 720x576 resolution when i prove to install ubuntu.

also i try with 3 diferents wire hdmi.

I add all the files with the information of my laptop.

thanks!

[idata]

Hello adrntr,

I understand you are getting red and blue lines on the external monitor you are connection through HDMI cable. Let me apologize for any inconvenience this issue may be causing to you. I would like you to try updating some of the computer drivers in a specific order. Install this driver first, and then restart the computer http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/Chipset/Chipset_Intel_Skylate_Win10_64_VER101113.zip http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/Chipset/Chipset_Intel_Skylate_Win10_64_VER101113.zip Install this other driver, and then restart the computer one more time http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/MEI/MEI_Intel_15M_Win10_64_VER11051194.zip http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/MEI/MEI_Intel_15M_Win10_64_VER11051194.zip Download the graphics driver that is on this link https://downloadmirror.intel.com/26772/eng/win64_154518.4664.zip https://downloadmirror.intel.com/26772/eng/win64_154518.4664.zip As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMYThe content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there. Let me know if issue persists or not. Regards,Fred

[ATril]

thank you very much for your answer but it didn't work. Now i can't see anything in my display,the only thing that happens is that sometimes the screen of the second displays blinks(showing the right image).

And when i start my pc appears the next message:

[idata]

Hello adrntr,

I would like you to try installing previous version of the graphics driver. Please download this other driver https://downloadmirror.intel.com/26669/eng/win64_154516.4627.zip https://downloadmirror.intel.com/26669/eng/win64_154516.4627.zip As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY If issue persists please install latest graphics driver ASUS* has validated for your computer. This is the link to their graphics driver http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/VGA/VGA_Intel_Skylake_Win10_64_VER2019154454.zip http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/VGA/VGA_Intel_Skylake_Win10_64_VER2019154454.zip The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there. Let me know if issue persists or not. Regards,Fred

[ATril]

the problema persist, i have alredy installed all the versions of drivers for intel graphics 520 from the intel page and from asus page and any worked, i know it is a problem with the drive beacuse in some programs i see blurred/pixelated letters (for example in matlab).

I think to install some linux in my pc but i don't know if it will solve the problem

[idata]

Hello adrntr,

Thanks for the additional information you sent to me. At this point all that I can think of would be an issue with the HDMI port itself on the laptop. The drivers ASUS* provides on their website have been tested and validated to work fine in your specific computer model. What I can recommend is contacting ASUS* in order to check if they can do some hardware tests and check if the issue is the HDMI port itself. This link will give you their contact information https://www.asus.com/us/support/ https://www.asus.com/us/support/ Regards,Fred

[ATril]

but why the display of the laptop is related with the hdmi port? i see pixelated letters in the laptop display, not in my second monitor, i'm not using the hdmi port.

[idata]

Hello adrntr,

What happens is that since the issue happens even with the graphics driver ASUS* provides on their website then the issue might be somewhere else. I mentioned an issue with the HDMI port due to in your first post you attached a screenshot which shows lines across the external monitor. The best option would be contacting ASUS* so they can provide more advanced troubleshooting steps for this issue. Regards,Fred D.