Intel HD Grpahics Family Display driver won't update

[EGnan]

Hi, I have a Hp Pavilion dv6 notebook PC with Radeon (TM) HD 6770M graphics, Intel(R) HD Graphics 3000 and Intel(R) Core(TM) i5-2410M CPU @ 2.30 GHz 2.30 GHz processor.

I updated all the graphics drivers about 3 months ago and when turned on my laptop, the screen was stretched but apparently there wasn't anything wrong with the resolution, because when I checked it, as it was set on the same resolution as before. I tried playing some games but none of them started because I got messages such as:

I went on Device Manager and there was a exclamation mark icon next to the radon graphics and below it was the intel driver labelled as "unknown device"; also with the same icon. I tried updating both but nothing happened. I tried updating intel display driver via Windows Update but it said that it failed. I restarted the computer several times and still nothing changed.

Any ideas?

Btw sorry if it's in the wrong section or something

Here are my diagnosed system specs:

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System Information

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Time of this report: 4/3/2015, 13:08:26

Machine name: ELODIE-HP

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150113-1808)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP Pavilion dv6 Notebook PC

BIOS: InsydeH2O Version 03.60.48F.1B

Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz

Memory: 4096MB RAM

Available OS Memory: 4044MB RAM

Page File: 2591MB used, 5494MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name:

Manufacturer:

Chip type:

DAC type:

Device Key: Enum\

Display Memory: n/a

Dedicated Memory: n/a

Shared Memory: n/a

Current Mode: 1024 x 768 (32 bit) (1Hz)

Driver Name:

Driver File Version: ()

Driver Version:

DDI Version: unknown

Driver Model: unknown

Driver Attributes: Final Retail

Driver Date/Size: , 0 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}

Vendor ID: 0x0000

Device ID: 0x0000

SubSys ID: 0x00000000

Revision ID: 0x0000

Driver Strong Name: Unknown

Rank Of Driver: Unknown

Video Accel:

Deinterlace Caps: n/a

D3D9 Overlay: n/a

DXVA-HD: n/a

DDraw Status: Not Available

D3D Status: Not Available

AGP Status: Not Available

-------------

Sound Devices

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Description: Speakers and Headphones (IDT High Definition Audio CODEC)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C1657&REV_1001

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: stwrt64.sys

Driver Version: 6.10.6345.0000 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 7/12/2013 19:45:00, 528384 bytes

Other Files:

Driver Provider: IDT

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Description: Communications Headphones (IDT High Definition Audio CODEC)

Default Sound Playback: No

Default Voice Playback: No

Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C1657&REV_1001

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: stwrt64.sys

Driver Version: 6.10.6345.0000 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 7/12/2013 19:45:00, 528384 bytes

Other Files:

Driver Provider: IDT

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

---------------------

Sound Capture Devices

---------------------

Description: Integrated Microphone Array (IDT High Definition Audio CODEC)

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: stwrt64.sys

Driver Version: 6.10.6345.0000 (English)

Driver Attributes: Final Retail

Date and Size: 7/12/2013 19:45:00, 528384 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

Description: External Mic (IDT High Definition Audio CODEC)

Default Sound Capture: No

Default Voice Capture: No

Driver Name: stwrt64.sys

Driver Version: 6.10.6345.0000 (English)

Driver Attributes: Final Retail

Date and Size: 7/12/2013 19:45:00, 528384 b...

[Allan_J_Intel1]

The error you are getting is because the driver you currently have is HP customized driver. HP uses highly customized drivers for their mobile systems. I would strongly recommend you use the HP drivers rather than the Intel generic drivers. You can get the HP certified drivers here http://www8.hp.com/us/en/support.html HP Support, Drivers, Contact and Help Forums | HP® Support

However, if you do want to overwrite the HP drivers with the Generic Intel drivers, follow these steps exactly. Note, you will loose any customization HP makes in the drivers specifically for your system and the system may not function as HP intended.

Download the zip version of the generic Intel HD Graphics driver here File name: https://downloadcenter.intel.com/downloads/eula/24696/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit?httpDown=http://downloadmirror.intel.com/24696/a08/win64_152823.zip win64_152823.zip

Extract it to a folder on your desktop.

1. Login with administrator privileges

2. Open Control Panel

3. Open Device Manager

4. Click on "Display adapters"

5. Double click "Intel HD Graphics"

6. Click on the "Driver" tab

7. Click on "Update Driver" button

8. Click on "Browse my computer for driver software"

9. Click on "Let me pick from a list of device drivers on my computer"

10. Click on "Have Disk" button

11. Click "Browse"

12. Navigate to the folder that you unzipped the Intel HD Graphics driver to

13. Navigate to the Graphics sub-folder

14. Double click the igdlh64.inf file.

15. Click "OK"

16. Click "Next", Driver should now be installing.

17. If successful, click "Close", Reboot.

Allan.

[EGnan]

I tried it and this happened

[Allan_J_Intel1]

I recommend installing drivers directly off your computer manufacturer's web site.

http://support.hp.com/us-en/product/HP-Pavilion-dv6-Entertainment-Notebook-PC-series/4041735/model/4121245/drivers http://support.hp.com/us-en/product/HP-Pavilion-dv6-Entertainment-Notebook-PC-series/4041735/model/4121245/drivers

Allan.

[NRega]

Hi, I recently plugged in my PC which got "Fixed" even though it wasn't very broken not long ago, the person updated it to Windows 10 for me and I tried to run one of my games and it failed and sent me to a place where I could download something (From Intel) which would update my drivers. I tried it but I get to a point where it is installing the new update for my Graphics Driver, it gets pretty much all the way, and then goes right back down and says it failed. I have wasted 5 hours in the past 2 days trying to fix this! It's really annoying and please could someone give me a fix? I know this might not be the right place but I couldn't find where to create my own Thread. Thank you - Nate

[Allan_J_Intel1]

I would recommend creating a new thread and provide the Intel® Graphics Controller model or your current processor model.

Please see the attachment that will help create a new post.

Actions and Discussion.

Allan.