Colored Pixels moving and flashing randomly

[JKris2]

Hello everyone,

I recently have an issue on my laptop MSI GS60 2QE GHOST PRO (Intel HD Graphics 4600 + NIVIDIA GeForce GTX 970M)

One morning, turning on my laptop, I noticed on the screen few color pixels (mainly white) that are moving and flashing randomly. It is quite anoying when I watch a movie or writing a word document.

I tried to desactivate the Intel and Nvidia driver and the issue STOPS ONLY when the Intel HD Graphics driver is disactivated ! Thus, I am pretty sure that is come from this driver. But without the Intel Graphics activated, it is awful to computing.

So I tried to unistall and reinstall the version given by MSI manufacturer, the lastest driver HD 4600 (on your Website), and laso tried to reset my windows ! But nothing change even with a cleaned and clear Windows, colors pixels still appears randomly on my screen.

I tried to search on the web but I found nothing !

Here some screenshots about thoses randomly color pixels:

https://postimg.org/gallery/3cb03a5p8/ Album — Postimage.org

https://postimg.org/image/81ihwq0imj/ Pixel1 — Postimage.org

https://postimg.org/image/5ofvfio7gb/ Pixel3 — Postimage.org

https://postimg.org/image/18xga9b62z Pixel4Good — Postimage.org

Please HELP ME !

Thanking you in advance for your help.

[idata]

Hello Jojolabricot,

I understand there are few color pixels that are moving and flashing randomly on the screen. Let me apologize for any inconvenience this issue may be causing to you. In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility If possible connect an external monitor and use it in Single Display, and then check if issue persists or not. To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box. Regards,Fred D.

[JKris2]

Thank you for your understanding.

Yes I tried to connect an external monitor and the problem is still the same...

Please Help me, tell me something I could try to maybe solve the problem..

Thank you so much !

[idata]

Hello Jojolabricot,

Thanks for the information you sent to me. Since issue happens even with an external display the issue might be hardware related. There is a chance the graphics controller might be defective. At this point the best option would be contacting MSI* so they can check if the issue is hardware related. If it is hardware related then they should be able to replace the faulty part. This link will give you their contact information https://www.msi.com/about/contact-us/ https://www.msi.com/about/contact-us/ Regards,Fred D.