Profile can not be saved

[idata]

When I try to save a profile crashes my graphics control panel.

Sometimes a errormessage came "Das Profil kann nicht gespeichert werden, Ein Systemfehler ist aufgetreten".

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Intel(R) HD Graphics 520

Report Date: Tuesday, December 20, 2016

Report Time [hh:mm:ss]: 7:06:58 PM

Driver Version: 21.20.16.4542

Operating System: Windows* 10 Pro (10.0.14393)

Physical Memory: 8110 MB

Vendor ID: 8086

Device ID: 1916

Device Revision: 07

Graphics Output Protocol (GOP) Version: 9.0.1042

Current Resolution: 1920 x 1080

Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz

Processor Speed: 2592 MHz

Processor Graphics in Use: Intel(R) HD Graphics 520

Shader Version: 5.1

OpenCL* Version: 2.0

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Built-in Display *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: Embedded DisplayPort

Device Type: Built-in Display

Maximum Image Size

Horizontal Size: 13.39 inches

Vertical Size: 7.48 inches

Supported Modes

1920 x 1080 (60p Hz)

Power Management Support

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 30 E4 A7 04 00 00 00 00

00 19 01 04 95 22 13 78 EA A1 C5 94 59 57 8F 27

20 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 2E 36 80 A0 70 38 1F 40 30 20

35 00 58 C2 10 00 00 1A 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 4C

47 20 44 69 73 70 6C 61 79 0A 20 20 00 00 00 FE

00 4C 50 31 35 36 57 46 36 2D 53 50 4B 31 00 4F

* Other names and brands are the property of their respective owners.

[idata]

Hello fasj2001

I will be more than glad to assist you with your matter.Before I can provide you further assistance, could you please provide me with the following information:Could you please send the screenshots of the issue that you are seeing?Could you please confirm the model of your laptop or desktop motherboard?Hope I can hear from you soon.Best regards,Angie

[idata]

Hope this helps.

Thanks

[idata]

Hello fasj2001,

Thank you for the reply.I will continue with the investigation about your matter.As soon as I have further details I will let you know.Best regards,Angie

[idata]

i found some more information.

with the local admin it works well, but with my daily user (mailto:xxx@outlook.com xxx@outlook.com) the Problems still there.

I have 2 HDD´s in the Laptop.

The local admin is at c:

My User is at d:

[idata]

Hello fasj2001,

Thank you for the reply.By any chance, have you checked if there is any incompatibility with both users, and maybe one does not allow, or give the rights to the other user when you try to do the modification?Please let me know your findings. All the information it is really appreciated.Best regards,Angie

[idata]

both user have admin rights.

i install the software with this user.

[idata]

Hello fasj2001,

Thanks for your faster response.Could you please confirm the model of your laptop?This will be the last detail in order to continue with the investigation.Your time and response is really appreciated.Best regards,Angie

[idata]

Hallo,

It is a Medion Akoya P6659 (MD 99869)

Here the link.:

http://www.medion.com/de/shop/multimedia-notebooks-medion-akoya-p6659-md-99869-30020345a1.html?searchTerm=30020345 MEDION® AKOYA® P6659 (MD 99869)

Thanks

[idata]

Hello fasj2001,

I do apologize for the delay on my reply.After an extensive research with the information of your laptop (Medion Akoya P6659 (MD 99869)), I was looking for the drivers of your manufacturer(OEM) and I was unable to find on their website.In the meantime, you can try to test a manual install of the latest Intel generic driver for your laptop.http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driverhttp://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88355 Intel® Graphics Driver [15.45] (Version: 15.45.10.4542 (Latest) Date: 11/9/2016)Also, please bear in mind, Intel recommends you to install at first the drivers provided by the manufacturer(OEM) of your equipment.The OEM drivers are created to be compatible with all the settings, and the set of instruction of your computer (More specific, Chipset). They are specially designed to avoid any issue with your system and improve its performance.Please let me know how it goes the test, in order to further assist you if required.Best regards,Angie

[idata]

Hello fasj2001,

I would like to know if the information provided to you was able to solve your concern?In case if you need further assistance do not hesitate to reply back.I am looking forward to hearing from you.Regards,Angie.

[idata]

Sorry it doesn´t help.

I try it three times......

[idata]

Hello fasj2001,

I am really sorry to hear that your issue persists,At this moment, since our generic drivers did not solve your issue. My recommendation is to contact directly the manufacturer(OEM) of your product.At the following link, you will be able to get technical assistance from Medion, in regard to your concern:https://www.medion.com/gb/service/start/ Medion Technical SupportI am looking forward to hearing from you.Best regards,Angie

[idata]

I found the Soulution by myself.

I found at my Lenovo thinkpad the *.igp Files and search it on my Medion Laptop.

The Dictionary User\name\IntelGraphicsProfiles is missing and needs full rights by the user.

Thanks

[idata]

Hi fasj2001,

I am glad to know that you were able to solve the issue.Thank you for sharing the information, it will be helpful for other peers in the forum.Please let me know if you need further assistance.Regards,Juan Carlos