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4 Series video distortion

AAdie
Beginner
1,949 Views

Hey guys I'm trying to fix the video driver for my brother but it keeps giving me the same result. Here is a picture of what happens. It basically shows the image all weird, I tried upgrading the drivers thru the updated but it doesn't work, I have windows 7, video: Mobile Intel(R) 4Series Express Chipset Family

That;s a random video on youtube, look at the title and at the right side of the screen, it's not right.

Any idea how to fix it?

Thanks

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4 Replies
idata
Employee
706 Views

Hello Adiel2:

 

 

In order to look for the proper driver for the PC we just need to verify a few details:

 

 

What is the model of the motherboard?

 

 

What is the model of the processor?

 

 

If this is a laptop, what is the model of it?

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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AAdie
Beginner
706 Views

Hey intel_admin IntelCorporation, thanks for the answer. Sorry, I didn't reply before, I was busy with work. I pasted a little extra so you can have all the info, here it is:

http://pastebin.com/y0dDPKtf http://pastebin.com/y0dDPKtf

If you need something else let me know. I hope you can get to the solution 😕

Thanks bro

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idata
Employee
706 Views

Hello Adiel2:

 

 

Thank you very much for letting us know that information, it will be very useful for us to further assist you.

 

 

In order to try to fix this problem we can try the graphics drivers provided by HP, look where it says video and try the latest one:

 

 

http://www.dell.com/support/home/us/en/04/product-support/product/latitude-e4300/drivers?os=w764 http://www.dell.com/support/home/us/en/04/product-support/product/latitude-e4300/drivers?os=w764

 

 

Also, if the problem remains we can try to install the graphics drivers from the following link:

 

 

https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81515 https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81515

 

 

Please let me know the results of trying the drivers above.

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto
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idata
Employee
706 Views

Hello Adiel2:

 

 

I just wanted to check if the information posted previously was useful for you and if the problem remains or if it got resolved?

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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