Intel RealSense Depth Camera Manager Install Fails

[MMaks3]

Hi there,

I have just got the Intel RealSense SR300 camera. Whilst trying to install it I am greeted with this error message.

I have tried reinstalling my PC. I still get this error. I hope you can help.

Thank you in advance,

Maksim Richards

[Jorge_I_Intel]

Hi Maksim,

Can you share more information about your system?

Manufacturer

Model

CPU

OS

Using USB 3 port?

Also can you post the installation logs from %temp%\micl_tmp_%username%?

Jorge

[MMaks3]

Hi,

Thanks for the quick reply. Here are my specs:

HP Z600

Intel Xeon X5570 (x2)

Windows 10 x64

USB 3.0 (From expansion PCI-E card)

Thank you.

Maksim

[MMaks3]

Sorry I forgot the logs. Here is the one from the .msi that is failing:

=== Verbose logging started: 29/04/2016 16:30:31 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Users\maksi\AppData\Local\Temp\{80edc8d9-e292-4f73-b077-7e52b4a8fe42}\setup.exe ===

MSI (c) (74:8C) [16:30:31:492]: Resetting cached policy valuesMSI (c) (74:8C) [16:30:31:492]: Machine policy value 'Debug' is 0MSI (c) (74:8C) [16:30:31:492]: ******* RunEngine: ******* Product: C:\Users\maksi\AppData\Local\Temp\{80edc8d9-e292-4f73-b077-7e52b4a8fe42}\installs\intel_rs_sdk_runtime_ia32_dcmservice_sr300_3_1_25_2599.msi ******* Action: ******* CommandLine: **********MSI (c) (74:8C) [16:30:31:492]: Client-side and UI is none or basic: Running entire install on the server.MSI (c) (74:8C) [16:30:31:492]: Grabbed execution mutex.MSI (c) (74:8C) [16:30:31:492]: Cloaking enabled.MSI (c) (74:8C) [16:30:31:492]: Attempting to enable all disabled privileges before calling Install on ServerMSI (c) (74:8C) [16:30:31:492]: Incrementing counter to disable shutdown. Counter after increment: 0MSI (s) (1C:E4) [16:30:31:492]: Running installation inside multi-package transaction C:\Users\maksi\AppData\Local\Temp\{80edc8d9-e292-4f73-b077-7e52b4a8fe42}\installs\intel_rs_sdk_runtime_ia32_dcmservice_sr300_3_1_25_2599.msiMSI (s) (1C:E4) [16:30:31:492]: Grabbed execution mutex.MSI (s) (1C:F8) [16:30:31:492]: Resetting cached policy valuesMSI (s) (1C:F8) [16:30:31:492]: Machine policy value 'Debug' is 0MSI (s) (1C:F8) [16:30:31:492]: ******* RunEngine: ******* Product: C:\Users\maksi\AppData\Local\Temp\{80edc8d9-e292-4f73-b077-7e52b4a8fe42}\installs\intel_rs_sdk_runtime_ia32_dcmservice_sr300_3_1_25_2599.msi ******* Action: ******* CommandLine: **********MSI (s) (1C:F8) [16:30:31:492]: Machine policy value 'DisableUserInstalls' is 0MSI (s) (1C:F8) [16:30:31:492]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038 MSI (s) (1C:F8) [16:30:31:492]: SRSetRestorePoint skipped for this transaction.MSI (s) (1C:F8) [16:30:31:492]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 MSI (s) (1C:F8) [16:30:31:492]: File will have security applied from OpCode.MSI (s) (1C:F8) [16:30:31:508]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\maksi\AppData\Local\Temp\{80edc8d9-e292-4f73-b077-7e52b4a8fe42}\installs\intel_rs_sdk_runtime_ia32_dcmservice_sr300_3_1_25_2599.msi' against software restriction policyMSI (s) (1C:F8) [16:30:31:508]: SOFTWARE RESTRICTION POLICY: C:\Users\maksi\AppData\Local\Temp\{80edc8d9-e292-4f73-b077-7e52b4a8fe42}\installs\intel_rs_sdk_runtime_ia32_dcmservice_sr300_3_1_25_2599.msi has a digital signatureMSI (s) (1C:F8) [16:30:31:539]: SOFTWARE RESTRICTION POLICY: C:\Users\maksi\AppData\Local\Temp\{80edc8d9-e292-4f73-b077-7e52b4a8fe42}\installs\intel_rs_sdk_runtime_ia32_dcmservice_sr300_3_1_25_2599.msi is permitted to run at the 'unrestricted' authorization level.MSI (s) (1C:F8) [16:30:31:539]: MSCOREE not loaded loading copy from system32MSI (s) (1C:F8) [16:30:31:539]: End dialog not enabledMSI (s) (1C:F8) [16:30:31:539]: Original package ==> C:\Users\maksi\AppData\Local\Temp\{80edc8d9-e292-4f73-b077-7e52b4a8fe42}\installs\intel_rs_sdk_runtime_ia32_dcmservice_sr300_3_1_25_2599.msiMSI (s) (1C:F8) [16:30:31:539]: Package we're running from ==> C:\Windows\Installer\adce2.msiMSI (s) (1C:F8) [16:30:31:539]: APPCOMPAT: Compatibility mode property overrides found.MSI (s) (1C:F8) [16:30:31:539]: APPCOMPAT: looking for appcompat database entry with ProductCode '{D78D858F-EB52-11E5-9A19-2C44FD873B55}'.MSI (s) (1C:F8) [16:30:31:539]: APPCOMPAT: no matching ProductCode found in database.MSI (s) (1C:F8) [16:30:31:539]: Machine policy value 'TransformsSecure' is 0MSI (s) (1C:F8) [16:30:31:539]: User policy value 'TransformsAtSource' is 0MSI (s) (1C:F8) [16:30:31:539]: Machine policy value 'DisablePatch' is 0MSI (s) (1C:F8) [16:30:31:539]: Machine policy value 'AllowLockdownPatch' is 0MSI (s) (1C:F8) [16:30:31:539]: Machine policy value 'DisableLUAPatching' is 0MSI (s) (1C:F8) [16:30:31:539]: Machine policy value 'DisableFlyWeightPatching' is 0MSI (s) (1C:F8) [16:30:31:539]: APPCOMPAT: looking for appcompat database entry with ProductCode '{D78D858F-EB52-11E5-9A19-2C44FD873B55}'.MSI (s) (1C:F8) [16:30:31:539]: APPCOMPAT: no matching ProductCode found in database.MSI (s) (1C:F8) [16:30:31:539]: Transforms are not secure.MSI (s) (1C:F8) [16:30:31:539]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\maksi\AppData\Local\Temp\micl_tmp_maksi\2016.04.29_16.30.13_00001674\log\intel_rs_sdk_runtime_ia32_dcmservice_sr300_3_1_25_2599.msi_{68ce9da9-41e4-4a42-b6bf-708ed8ca81a6}.log'.MSI (s) (1C:F8) [16:30:31:539]: Command Line: INSTALLDIR=C:\Program Files (x86)\Common Files\Intel\RSDCM_SR300 ARPSYSTEMCOMPONENT=1 UNINSTALL_CMD=C:\ProgramData\Intel\installer\rs_sdk_2014\cache\2dc3e021-eb54-11e5-be42-2c44fd873b55\setup.exe UNINSTALL_CMD_ARGS=--product="dcm_runtime_sr300_3.1.25.2599" REBOOT=ReallySuppress EXTERNALUI=PSET CURRENTDIRECTORY=C:\Users\maksi\AppData\Local\Temp\{80edc8d9-e292-4f73-b077-7e52b4a8fe42} CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=5748 MSI (s) (1C:F8) [16:30:31:539]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{32A01B06-DDA2-462C-9DFC-BCEF155831AB}'.MSI (s) (1C:F8) [16:30:31:539]: Product Code passed to Engine.Initialize: ''MSI (s) (1C:F8) [16:30:31:539]: Product Code from property table before transforms: '{D78D858F-EB52-11E5-9A19-2C44FD873B55}'MSI (s) (1C:F8) [16:30:31:539]: Product Code from property table after transforms: '{D78D858F-EB52-11E5-9A19-2C44FD873B55}'MSI (s) (1C:F8) [16:30:31:539]: Product not registered: beginning first-time installMSI (s) (1C:F8) [16:30:31:539]: Product {D78D858F-EB52-11E5-9A19-2C44FD873B55} is not managed.MSI (s) (1C:F8) [16:30:31:539]: MSI_LUA: Credential prompt not required, user is an adminMSI (s) (1C:F8) [16:30:31:539]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.MSI (s) (1C:F8) [16:30:31:539]: Entering CMsiConfigurationManager::SetLastUsedSource.MSI (s) (1C:F8) [16:30:31:539]: User policy value 'SearchOrder' is 'nmu'MSI (s) (1C:F8) [...

[Jorge_I_Intel]

Hi Maksim,

Looks like you don't have the proper CPU.

You can go here: http://mark.intel.com/ http://mark.intel.com/ to find out the currently available 6th Generation Intel® Core™ Processors.

Jorge

[MMaks3]

Hi there,

I've tried the camera on a different computer which works fine. However that computer is a little Samsung notebook without an Intel 6th Generation Processor. Does it say in the log files that, that is what is causing the error because it looks like the .msi is failing not because of an incorrect processor.

Thank you,

Maksim

[idata]

I'm sorry MaksimRichards but to support the bandwidth needed for the Intel RealSense camera, a powered USB 3.0 port is required on the client system. The SR300 camera requires Windows 10 and a 6th generation Intel® Core™ processor or later.

For details on system requirements and supported operating systems for SR300, visit the page https://software.intel.com/en-us/RealSense/Devkit https://software.intel.com/en-us/RealSense/Devkit Regards, Ivan