i5, HD 530, Windows 10 64bit, Dell Inspiron 3250, Screen flashing/unstable

[wwill4]

The Dell Inspiron 3250 come with a Graphic card, when I remove it and connect display direct with HD 530 output, screen display become unstable:

1)when connecting with HDMI: screen moving left then right randomly (about every 5 minutes) and also flash

2)when connecting with VGA: screen turns dark and become on again randomly (about every 5 minutes)

This is not happening when I connect PC with old monitor (non-HD type via VGA). When I connect with HD monitor, even though I set lower resolution, the situation still the same.

It cannot be resolved by updating Bios and using HD530 latest driver.

When I restore PC back to the factory setting, the situation still the same.

The final solution: I need to connect PC with the monitor with both HDMI and VGA, then tell PC to output multiple screen in clone mode. Everything returns normal, but there is no full screen when games not in HD display resolution.

My question: can anyone tell what's the problem causing this and how to bring it back to normal even connect via single screen output?

[idata]

Hello Willyc,

Let's start by gathering more information in regard to your system, in order to do that use this tool https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility. Once you have the report attach it, to attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Regards,

Amy.

[wwill4]

Having tried many times and keep having the following error message:

System Unavailable

Intel Customer Support Service Request Management is unavailable. We are actively working to resolve the system issue.

We apologize for any inconvenience this may cause and appreciate your patience.

- Intel Customer Support Team

[wwill4]

The above error message appear when I try to "Submit" via the System Support Utility. It is so odd that Intel creates a Submit link but not working at all.

Meanwhile, I cannot locate the "User Advanced Editor" function mentioned by you.

[idata]

My apologies for any inconvenience. I would recommend using our phone or chat support for a faster interaction.

Here you can find the link for the chat support http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support, and here you can find the phone contact info for all the GEOs or locations supported over the phone:

• EMEA contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3
• APAC contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUF
• LAR contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4
• North America: Phone Number 1-916-377-7000, Business Hours: Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).

If you have troubles with the "Use Advanced Editor" option, just copy and paste the results from the tool in your reply.

Regards,

Amy.

[wwill4]

Pls find below the system scan

<?xml version="1.0"?>

1.2.0.58

10/23/2016

00:00:40.0960378

http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+530" />

<Setting id="Video M...

[idata]

Thank you for the report.

I believe that you might be facing with a faulty processor; however; please let's try updating the following drivers;

• Intel® HD Graphics version .4501; https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]
• BIOS version 3.3.6; http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=TMTM1&fileId=3575961343&osCode=WT64A&productCode=inspiron-3250-small-desktop&languageCode=en&categoryId=BI Dell Inspiron 3650/3250 System BIOS Driver Details | Dell US

I know that you mentioned that you tried with the latest BIOS and driver, but we need to make sure you have the latest Intel® HD Graphics version from our end, please let me know how it goes.

Regards,

Amy.

[wwill4]

Amy,

I am using Bios 3.3.6 and HD Graphic 15.40.4530. The Graphic driver seems more updated than that mentioned by you.

Meanwhile, is it possible for you to report this issue such that the bug can be fixed in the next Graphic driver?

[idata]

We will need to look closer into your case, let me see what I can do.

The driver you have installed is a Beta driver that is not the latest, the latest is .4539, the version provided .4501 is the latest production driver. Based on your SSU report the BIOS version installed is 3.2.4.

Before calling this a driver issue, you need to test more drivers specially productions drivers, it's possible that the current driver is no suitable with your system configuration; therefore, more testing needs to be done.

Regards,

Amy.

[wwill4]

Amy,

Have installed Intel® HD Graphics version .4501; and BIOS version 3.3.6; the situation is still the same. Is it possible for you to report this issue such that the bug can be fixed in the next Graphic driver? If not, pls advise the solution.

[idata]

Could you please check if the issue persists with some older drivers? This way we can confirm if it the issue is with one driver in specific.

.4300; https://downloadcenter.intel.com/download/25484/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-%3Fproduct%3D88345 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

.4424;https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-%3Fproduct%3D88345 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

Beta .4474; https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-%3Fproduct%3D88345 Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

Regards,

Amy.

[wwill4]

Amy,

All older drivers mentioned by you have been installed per the link provided and the results are still the same.

[idata]

Thank you for giving them a try.

Now that you have tried those drivers but the issue still there the next step would be replacing your processor, it's possible that the graphics portion of your processor is damaged. So we can go ahead a replace it, in order to do so, please contact our phone or chat support for a faster interaction. See here for the contact information http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support.

I apologize for the inconvenience.

Regards,

Amy.

[wwill4]

Amy,

I have clicked the "Contact Support" then I don't know what to do next as the page has many links. If I click "Access Intel® Technology Provider member priority phone numbers (login required) " , It requires another login and I don't have.

Regarding the driver, after installed the older driver, the situation as the screen flicks much faster. So I do believe driver may fix this bug. Your suggestion of replacing the processor would be quite troublesome as 1) I am not sure whether the Dell PC allow doing this easily. 2)Does the Windows need to reinstall after change of processor? 3)I still don't know how to contact your support and tell the story all over again.

[wwill4]

Amy,

Turn out I find the online chat. The agent ask me to talk to Dell for replacement, very discouraging.

By the way, can you help to check whether the existing motherboard can support the i5 7-gen model?

[idata]

7th Generation processors are available for mobile and embedded solutions. If you would like to check for more options see this link http://ark.intel.com/products/90590# @compatibility (Intel® GL82H110 PCH) Specifications, this search is base on your chipset model; however, we strongly recommend contacting the motherboard manufacturer for compatibility information, they should be able to provide a list of the compatible processors for your model.

I omitted the fact that in this case your warranty should be addressed by Dell, since Intel does not provide warranty service for OEM processors.

I sincerely apologize for any inconvenience.

Regards,

Amy.