HD 630 Not Listed in Device Manager

[RAlva5]

Integrated intel HD 630 not listed in device manager. Only "Microsoft Basic Display Adapter" is shown in the Display adapter list.

My Hardware:

Processor: i3-7100 @ 3.9 GHz

Motherboard: H110M Pro-VH plus, by MSI, (CPU support: 6th Gen Intel Processors, but the store installed it with intel core i3-7100)

RAM: 4 GB DDR4

Operating system: Windows 8.1 pro, 64-bit

[idata]

rollyalvarez3rd, Thank you very much for joining the Intel® Graphics communities.

In order to try to fix this problem please install the following driver, it is the graphics driver provided by MSI, look for VGA driver 4541, and also please install the chipset driver as well:https://www.msi.com/Motherboard/support/H110M-PRO-VH-PLUS.html%23down-driver%26Win8.1 https://www.msi.com/Motherboard/support/H110M-PRO-VH-PLUS.html# down-driver&Win8.1 64 Or we can try to manually install the following Intel graphics driver:Instructions:http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.htmlDriver 4664:https://downloadcenter.intel.com/download/26772/Intel-Graphics-Driver-for-Windows-15-45-?product=98909 https://downloadcenter.intel.com/download/26772/Intel-Graphics-Driver-for-Windows-15-45-?product=98909

Please let me know the results of trying the drivers above.

Any further questions, please let me know. Regards,Alberto

[RAlva5]

It says, "The computer does not meet the minimum requirements for installing the software" or "The best driver is already installed" or " Windows has determined that the driver software for your device is up to date". I also tried installing the drivers manually as instructed on the link that you provided but I got the same results. I also tried scanning the device manager for hardware changes but no HD 630 on the Graphics adapter list, just the Microsoft basic graphic Adapter is shown.

I already installed the chipset and the rest of the drivers listed on the link that you provided at MSI except for the vga driver.

[RAlva5]

By the way this is my system info.

[idata]

rollyalvarez3rd, Thank you very much for letting us know that information and for the picture.

Please try the VGA driver from MSI's web site, because that is the proper driver for your system.

Did you try a BIOS update to the latest version?

https://www.msi.com/Motherboard/support/H110M-PRO-VH-PLUS.html# support_download https://www.msi.com/Motherboard/support/H110M-PRO-VH-PLUS.html# support_download Please let us know the results of trying the steps above. Any questions, please let me know. Regards,Alberto

[RAlva5]

I have the latest BIOS installed which is the version 1.7, and yes I tried the version 4541 intel VGA driver but it wont install.

[idata]

rollyalvarez3rd, Thank you for providing that information.

In this case, please try to install the driver using safe mode and let us know the results. Any questions, please let me know. Regards,Alberto

[RAlva5]

I returned the pc to the store where I bought it from 3 days ago for repair.

[idata]

rollyalvarez3rd, Thank you very much for letting us know that information. I hope they will be able to fix the problem.

Any questions, please let me know. Regards,Alberto R

[RAlva5]

Let's hope so.

[idata]

rollyalvarez3rd, When you get the chance, please let us know the updates.

Any questions, please let me know. Regards,Alberto R

[RAlva5]

The store reformatted my drive and replaced windows 8.1 with windows 10. It is the store's staff fault in installing windows 8.1 in the first place. Their technicians responsible for the repair explained that Kabylake CPU is not compatible with other O.S. but in windows 10 only. My pc is now working correctly. Thanks.

[idata]

rollyalvarez3rd: You are welcome. Thank you very much for letting us know those results. Excellent, it is great to hear that the PC is now working correctly.

Any other inquiry, do not hesitate in contact us again. Regards,Alberto R