HD Graphics 4400 won't install, sticks to Video Controller (VGA Compatible)

[idata]

I have a bunch of these machines all having the same issue. I tried installing different versions of the 4400 series driver. If the Video Controller (VGA Compatible) is installed the new driver installs but does not stick. If I install the HD 4400 Series driver with no Video Controller (VGA Compatible) driver installed the HS 4400 Series driver will fail with error: This device is not configured correctly. (code 1).

HP ProOne 400 G1 AIO 19.5" Non-Touch

Intel Core I3-4160T 3.1G 3M HD 4400 CPU

Intel H81 Express Chipset

I would appreciate any help/input.

[idata]

Hello kabatt,

Thank you for contacting the Intel community. Please bear in mind that your best contact support is with your system manufacturer as they are more familiar with your system and how all the components interact with each other. We offered generic drivers for general purposes. Your http://www.intel.com/content/www/us/en/support/topics/oems.html computer manufacturer may have altered the features, incorporated customizations, or made other changes to your driver. Intel recommends you contact your computer manufacturer for the latest system specific updates and technical support information; however, we can try the following: Try uninstalling the driver you have installed, and reinstall the Intel® generic driver manually, but before doing so make sure you have Windows up to date and all of the drivers from your computer manufacturer up to date. I'm assuming you have Windows® 10 installed, please see https://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver Once the driver is uninstalled, do not restart your system and disconnect the internet, this is to avoid Microsoft to reinstall the graphics driver through a Windows update, then install the Intel® generic driver manually, you can download the latest version here:https://downloadcenter.intel.com/download/26682/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=81497 Intel® Graphics Driver for Windows* [15.40] Please see how to http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1* If this does not work, then I strongly recommend installing the driver from your computer manufacturer website, you might be able to get them here:https://support.hp.com/us-en/product/hp-proone-400-g1-21.5-inch-touch-all-in-one-pc/6663583/drivers https://support.hp.com/us-en/product/hp-proone-400-g1-21.5-inch-touch-all-in-one-pc/6663583/driversNOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there. I hope this can help. Best regards, Ivan.

[idata]

Hello ,I'm following on this post to ask you if your issue has been resolved or if you need further assistance.Regards,Ivan.

[idata]

Ivan,

I am running Windows 7 Pro X64. I have tried the HP driver as well with no luck. I have still been trying to troubleshoot that in my free time.

Thanks,

Tony

[idata]

Thank you for the information, please let me know about your findings, also it is important to contact your computer manufacturer for further support.

Best regards, Ivan.

[idata]

Thank you Ivan. I will update once I figure out something. I have contacted HP two weeks ago and they have not assigned the case to anyone, nor will anyone help me when I try calling. They just keep transferring me.

[idata]

I'm sorry that you couldn't get any help at your computer manufacturer. In case you want to try uninstalling the driver and reinstall it manfully for Windows® 7 you can check how to do it at the following link:

First of all https://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html uninstall the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver And now you can see https://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html How to Manually Install a Graphics Driver in Windows 7* I hope this helps. Ivan U.

[RDail]

Did you ever solve this? I have the same issue with a 400 G1 19.5". I have even replaced the CPU/motherboard.

EDIT: I tried installing Windows 10 on this unit and the driver installed fine. This is either a Windows 7 issue or an issue with this client's Windows 7 image.