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can't set resolution on 1920x1080

eman
Novice
4,204 Views

Hello !

my laptop are inspiron 3521 and i have intel hd 4000, when i go to control panel to set the resolution i see the maximum 1366x726

when i tried go to intel graphixs and set a custom resolution i see this

i need help please ! thanks

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idata
Employee
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Hello epixman,

 

 

I understand you are trying to set a screen resolution of 1920x1080 in your Dell* laptop.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

In order to help you better I would like to get the Intel Graphics Driver Report. This link will show you how to generate it https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

 

 

Are you using the built-in display of the laptop only?

 

 

Regards,

 

Fred D.
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eman
Novice
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ys i am using laptop screen, not another screen

sorry if i didnt understand well

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idata
Employee
2,215 Views

Hello epixman,

 

 

Thanks for the information you sent to me.

 

 

There is a chance the laptop manufacturer may have configured the built-in display to support up to 1366x768 screen resolution. This appears to be a limitation of the laptop screen itself, not a limitation of the graphics controller. If you need to get 1920x1080 you may try connecting an external monitor.

 

 

Our graphics controller supports the following screen resolutions:
  • DisplayPort* 2560 x 1600
  • HDMI, DVI and VGA 1920x1080

 

I recommend also contacting the laptop manufacturer in order to confirm the built-in display was designed to work at 1366x768 screen resolution. This link will give you their contact information http://www.dell.com/support/incidents-online/ae/en/aebsdt1/contactus/dynamic?lwp=rt http://www.dell.com/support/incidents-online/ae/en/aebsdt1/contactus/dynamic?lwp=rt

 

 

Regards,

 

Fred D.
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eman
Novice
2,215 Views

so, i cant change it by myself ??

if i can change it by my self please tell me...

Stefan3D
Honored Contributor II
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