HD Graphics 530 cause windows explorer crash

[mmoha26]

hi i have Dell Optiplex 5040 and when i install graphic driver i have a windows explorer crash

i know that you know about this problem but all the solution in the web don't work for me

is there any new solution

[idata]

Hello simotech,

Thank you for contacting the Intel community. Please try installing the latest graphics driver you can download it here:https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345 https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345 Before installing the graphics driver, uninstall the old driver first; please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver Once the driver is uninstalled go ahead and install the generic driver from the link above manually.http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1* If the problem persists, could you please reply with a picture or a video if it is possible about the issue you have. Also, I will appreciate if you could fill out the information at the following link:/thread/77761 https://communities.intel.com/thread/77761 Regards, Ivan.

[mmoha26]

Hi, thank you for reply

the problem persist, in the attached files you find the 2 errors i got when installing any of your drivers

i had the same problem before but i installed a driver that fixed my problem

Now no one is good what should i do plz

[idata]

Does this problem happens when you install the driver from Dell, Dell has the proper driver for your system and if you install the Intel generic driver some features can stop working.

We have tested this driver several times and we don't experience similar behavior. Does this happen from the moment you purchased the computer or after sometime of using it? You might want to try a system restore or you can try the troubleshooting steps at the following link:https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-in-windows-7-keeps-crashing-and/c6fddc14-7649-4334-ac9a-6d049fd503bd https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-in-windows-7-keeps-crashing-and/c6fddc14-7649-4334-ac9a-6d049fd503bd NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there. Regards, Ivan.

[idata]

Hello ,I'm following on this post to ask you if your issue has been resolved or if you need further assistance.Regards,Ivan.

[mmoha26]

i found a driver that worked for me

but when windows goes to standby the systeme reboot

Unforantalyi don't find a good solution for my issue

and to tell you i had the same problem with an HP machine but i found a driver on the net that works

if there is any news about this problem plz let me know

[idata]

At least you found drivers that work for you, at this point I suggest you to keep checking the https://downloadcenter.intel.com/download/26121/Intel-Bluetooth-Technology-Based-Driver-for-Windows-10-and-Windows-8-1-for-Intel-NUC6i-x-SY-and-NUC6i7KYK?product=89189 Intel download center for new driver release or to run Windows update for new updates that can make your system run better.

Best regards, Ivan.