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When HD 5500 Graphic driver is installed, the screen goes black

MPari7
Beginner
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Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

When HD 5500 Graphic driver is installed, the screen goes black, rolling it back to Microsoft Basic Display Adapter works perfect.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Toshiba Satellite C55-C5240

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

No

Make and model of any Displays that are used to see the issue (see note2 below). <...

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Allan_J_Intel1
Employee
291 Views

Thank you for the information, I am currently researching on this issue. As soon as I can, I will send you a message with my findings.

Allan.

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