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Intel HD 520 Windows 10 crashes on battery

JBish1
Beginner
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I've recently bought a laptop (24th of July), an Asus Notebook P2530UA-DM0050E to be exact. It came with an Intel 520 HD graphics chip on it; and it generally runs fine.. well, as long as it's hooked to a power supply. No crashes, no flickering; nothing. However, when I run it off battery it'll show a black screen after a certain period, varying between 5 to 30 minutes. It doesn't really matter what I use, whether it's Visual Studio Code, Firefox or Chrome, it'll happen eventually.

I've tried every driver available, both the beta and official ones; but no changes. I will say something though, before I decided to upgrade from Windows 7 to Windows 10, I never had any problems. It ran fine on Windows 7, never had any issues; ever.

So this is a bit of a peculiar problem and I think we can conclude that this isn't a hardware problem, but a driver problem.

I'm happy to run every test needed to solve this problem, so please let me know what you need from me.

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idata
Employee
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Hello bradleyyy:

 

 

Did you check with Asus before doing the upgrade to Windows® 10?

 

 

Because according to the specifications, it was build to work with Windows® 7, so, if you do the upgrade and the laptop does not fully support it, then some problems might be expected, here is the link where you can confirm that information:

 

 

http://www.laptopshop.nl/product/681927/asus-essential-pro-p2530ua-dm0050e.html# product_specifications http://www.laptopshop.nl/product/681927/asus-essential-pro-p2530ua-dm0050e.html# product_specifications

 

 

Not sure if you already installed this driver, but here is the graphics driver version 4474, this is the latest one for the Intel® HD Graphics 520, please try to delete it and install it manually:

 

 

Driver 4474:

 

 

https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40- https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-

 

 

Instructions to delete the driver manually:

 

 

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html

 

 

Instructions to install the driver manually:

 

 

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

 

 

Also, this could be a problem with the laptop itself, because when the problem is related to the driver, then it will crash all the time, regardless if the power supply is connected or not, so, as an option you can always get in contact with ASUS directly so they can try some troubleshoot steps to find out if that is the case, maybe a BIOS update is needed on it.

 

 

ASUS's phone number: 1-877-339-2787

 

 

ASUS's support site: https://www.asus.com/us/support/ https://www.asus.com/us/support/

 

 

Any questions, please let me know.

 

 

Alberto

 

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JBish1
Beginner
794 Views

The laptop came with Windows 10 restore CD/DVDs, so I'm pretty sure Windows 10 is supported. However, I will go through your steps and report back if that fixed the problem.

Edit:

Yes, I have tried that driver before, but same problems.

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idata
Employee
794 Views

Hello bradleyyy:

 

 

Thank you very much for that information.

 

 

Please let me know the results of trying the steps above.

 

 

Any questions, please let me know.

 

 

Alberto

 

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idata
Employee
794 Views

Hello bradleyyy:

 

 

I just wanted to check if you were able to try the steps above and if the still with Windows® crashing still persists or if it got fixed?

 

 

Any questions, please let me know.

 

 

Alberto

 

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JBish1
Beginner
794 Views

I tried all of the above, but no avail. I returned back to Windows 7 without problems.

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idata
Employee
794 Views

Hello bradleyyy:

 

 

Thank you very much for that information.

 

 

Yes, that will be the best thing to do since the laptop was build to work with Windows® 7.

 

 

Any questions, please let me know.

 

 

Alberto

 

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