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Windows 10 64bit Home(July 28, 2016) unloads Intel HD 4000(May 13, 2016) graphics driver telling that their(Microsoft)basic driver is newer than that of the Intel.

GArri1
Beginner
2,051 Views

I do have a Dell 14r 5420 laptop. I upgraded my Windows 7 to Windows 10 last July 28, 2016. The problem is the built-in basic graphics card driver of Microsoft is always been being the one to be loaded, not the Intel HD 4000. Whenever I will install Intel HD 4000 driver, there is always the occurence of error messages saying that "the driver does not support this machine?" But I think this is wrong because according the driver for this laptop, that can be found in your website, it is dated May 13, 2016(64 bit Win64_153343.4425.zip).

I think the Windows 10 64bit Home Basic Edition(July 28, 2016 update) sees your May 13, 2016 Intel HD 4000 as an old driver that's why it keeps loading the Microsoft Basic Video Adapter(which I find irritating due to pixelation of some higher graphics.).

Thank you very much for the reply and support.

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Stefan3D
Honored Contributor II
330 Views

Looks like there is no Windows 10 support judging from http://www.intel.com/content/www/us/en/support/graphics-drivers/000005524.html Supported APIs and Features for Intel® Graphics Drivers and http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-14r-5420/drivers Product Support | Dell US

"Product not tested for Windows 10 upgrade

Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected."

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idata
Employee
330 Views

Hello, All:

George2016, 4425 is the latest driver version available for Intel® HD Graphics 4000. You can try installing the driver with the following method http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &... , but if your computer does not allow the installation of the Intel generic driver you will have to rely on the driver provided by Windows® 10 since your computer manufacturer has not officially validated Windows® 10 to work with your computer model.

Regards,

Amy.

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idata
Employee
330 Views

Its BS and Intel knows it . Everyone who has this graphic is getting screwed by Intel ...

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idata
Employee
330 Views

Hello, Dude9O5:

I am very sorry to hear that, were are here to help and since I noticed that there is another agent working in your case over this thread , I would recommend staying there in order to isolate your case.

Regards,

Amy.

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