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Cursor jummp on Intel Graphic 630 HD

GIbis
Beginner
1,835 Views

Cursor jummp on Intel Graphic 630 HD

i buy 1.3k euro this laptop and when i make update to

Windows 10 Home

Version 1709

OS Build 16299.248

and show me this problem i see the problem is intel graphics because i have and nvidia geforce 1050 when have any program more powerful turn on nvidia and the problem sloved but when i open google chrome or only on display i see corsor jummping when i try to trust right mouse for refresh or anything.

See and video please.

Please help me to fix it

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8 Replies
idata
Employee
723 Views

Hello gentritibishi,

 

 

I understand that your cursor is jumping around and lagging as well and the issue started after doing a Windows update.

 

 

Regarding this, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

 

Regards,

 

David V
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GIbis
Beginner
723 Views

I make it, see it.

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idata
Employee
723 Views

Hello

 

 

Thank you for your response,

 

 

I was checking the information and I can see that we can attempt to do a graphics driver update. Please refer to the following link and download the ".zip" file:

 

 

https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=98909 https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=98909

 

 

After the download, please follow the next steps:

 

 

1 - Unzip the file to a designated location or folder.

 

2 - Right-click Windows Start icon and open Device Manager.

 

3 - Click Yes when prompted for permission from User Account Control.

 

4 - Expand the Display adapters section.

 

5 - Right-click the Intel® graphics entry and select Update Driver Software.

 

6 - Click "Browse my computer for driver software".

 

7 - Click "Let me pick from a list of device drivers on my computer".

 

8 - Click "Have Disk".

 

9 - Click "Browse".

 

10 - Access the designated location or folder, and access a folder called "Graphics".

 

11 - Select the file called "igdlh64" or "igdlh".

 

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

 

13 - Reboot your computer

 

 

 

Regards,

 

David V
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GIbis
Beginner
723 Views

Same again bro and i cant find that see video and please help me to fix this boring problem pay 1.3k and this is not fear.

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idata
Employee
723 Views

Hello gentritibishi,

 

 

Thank you for your response,

 

 

In order to install the driver according to the video you sent the file that you need to select is:
  • Kit126731
After that is done, let the system update and then reboot the computer. If that fix does not work then if possible I would recommend you to do a clean installation of Windows so this way any issues and/or corruptions will be erased.

 

 

 

Regards,

 

David V
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GIbis
Beginner
723 Views

i need to contact with hp and send me files to make clean install because i have recovery option and i dont want to delete .

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idata
Employee
723 Views

Hello gentritibishi,

 

 

Thank you for your response,

 

 

Please go ahead as we need to do this as a troubleshooting step. Let us know the outcome once the system is restored please.

 

 

 

Regards,

 

David V
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idata
Employee
723 Views

Hello gentritibishi,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
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