Realsense intall error

[rtana2]

Hi, I tried to install the Realsense SDK R6, however it's error occred.

The error message is Source file is incorrect intel_rs_sdk_runtime_data_nuance_ja_jp_cnc_5.0.3.3076.msi.

I searched that file and fount it in the installer packe directry.

Please teach me how to complete the install.

Sincerely.

[MartyG]

R6 refers to the '2016 R1' SDK, which it seems is not available to download any more. Please download '2016 R2' from this page.

https://software.intel.com/en-us/articles/previous-intel-realsense-install Previous Intel® RealSense™ Install Software | Intel® Software .

[idata]

Hi tsukiji_lab,

Were you able to download the SDK 2016 R2? Please let me know in order to assist you.Have a nice day!Best Regards,-Jose P.

[rtana2]

I downloaded the installer from http://registrationcenter-download.intel.com/akdlm/irc_nas/vcp/9078/intel_rs_sdk_offline_package_10.0.26.0396.exe http://registrationcenter-download.intel.com/akdlm/irc_nas/vcp/9078/intel_rs_sdk_offline_package_10.0.26.0396.exe

And Error is attached image

My PC configuration is

Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.161220-1747)

Language: Japanese (Regional Setting: Japanese)

System Manufacturer: Dell Inc.

System Model: Inspiron 3647

BIOS: A08

Processor: Intel(R) Core(TM) i3-4170 CPU @ 3.70GHz (4 CPUs), ~3.7GHz

Memory: 4096MB RAM

Please help me!.

[MartyG]

Can you tell me please which camera you are using? F200, R200 or SR300?

Your PC's processor number is a Haswell '4th generation' architecture. This is suitable for the F200 and R200 cameras, but the newer SR300 camera asks for a 6th generation Skylake processor.

I am not sure that this is the reason for the SDK's installation failure errors though. The components with the errors seem to relate to a RealSense speech recognition feature. So the camera should still be able to function without those components if the camera application does not need speech recognition.

https://software.intel.com/en-us/videos/intel-realsense-voice-recognition-sample-application RealSense - Intel® RealSense™ Voice Recognition Sample Application | Intel® Software

Someone else who tried to use the Japanese language with RealSense also had problems with this feature. An Intel support staff member asked them to check that they had the Japanese language pack installed. An Intel site about RealSense said this:

"Speech support is available for US and British English, Latin American Spanish and Brazilian Portugese, German, French, Japanese, and Mandarin. (Each module is available as a separate installer from the website.)"

Apparently, the language component is licensed from the speech company Nuance and they do not allow it to be distributed inside the main RealSense SDK - it has to be downloaded and installed separately. This can be done when you are installing the RealSense SDK, by specifying the optional language packs that you want to be installed.

Did you select the Japanese language pack option when downloading the SDK, tsukiji? I ran the 2016 R2 SDK installation process and found that they were at the bottom of the list of installation options if you scroll down the list.

Edit: I found some additional information about this. Due to the Nuance license terms, the installer checks if there is a valid camera plugged into the computer. If this check fails then the installation of the speech recognition components is skipped (or in other words, failed).

If you did tick the Synthesis component and the Japanese language pack, then this suggests that the installation failed when it checked if your camera was present.

[rtana2]

I use RealSense R200, and KINGTOPS headset K11.

I checked the Japanese language of the installer and run it.

But same error as previous post

[MartyG]

Does the camera still work without these speech components installed? Or does it not work at all?

[idata]

Hi tsukiji_lab,

I'm sorry to hear that you haven't been able to install the SDK on your PC. Have you already installed your F200 Camera Driver (DCM)? If you haven't, please follow this link https://software.intel.com/en-us/intel-realsense-sdk/download Intel® RealSense™ SDK | Intel® Software in order to download it.

Also here are some guides that I think that you might find useful:

- https://software.intel.com/en-us/videos/downloading-and-installing-the-intel-realsense-sdk RealSense - Downloading and Installing the Intel® RealSense SDK | Intel® Software

- https://software.intel.com/blogs/2015/09/13/detailed-instructions-for-getting-started-with-intel-realsense-app-development?utm_source=ISTV&utm_medium=Video&utm_campaign=ISTV_2016&utm_content=Video https://software.intel.com/blogs/2015/09/13/detailed-instructions-for-getting-started-with-intel-realsense-app-developme…

We will be waiting for your results, have a nice day!

Best Regards,

-Jose P.

[idata]

Hi tsukiji_lab,

Were you able to install the SDK in your PC? Please let me know in order to assist you.Have a nice day!Best Regards,-Jose P.

[rtana2]

Hi,

Thank you for the advice about the installing Realsense SDK.

However I tried to do the way to the Getting Start. I installed the R200 camera DCM and the Perceptual Computing SDK before install SDK. I downloaded the Perceptual Computing SDK from below.

https://software.intel.com/en-us/articles/intel-perceptual-computing-sdk-installer

Ofcause, I plugged the R200 camera and the Headset into the PC before install Realsense SDK.

And the same error had occured.

What do I do next?

(Maybe try to install the previous version of SDK ?) Sincerely,

[MartyG]

The Perceptual Computing SDK is for RealSense's 2013 predecessor camera, the Perceptual Comptuing Camera (also known as the Creative Senz3D). It will not work with the R200 camera, sadly.

[idata]

Hi tsukiji_lab,

I'm afraid that MartyG is right, could you be so kind to install the SDK without the Perceptual Computing SDK.

Also if you are interest in older versions I think that you will find this article interesting .

We will be waiting for your results, have a nice day!

Best Regards,

-Jose P.

[idata]

Hi tsukiji_lab,Were you able to install the SDK? Please let me know in order to assist you.We hope you have a nice weekend!Best Regards,-Jose P.

[TPere7]

Hi.

Im also having this issue.

I try to install sdk with UK English for speech recognition but it dosent install the the language for English UK, I can only use US English.

When I install SDK I have plugged my Realsense SR300 to PC.

Bellow attached the error that Im having while installing SDK.

[MartyG]

I tried installing this component myself just now to test whether it worked for me, and got the same error. My camera is working fine. So rather than it being a problem with a check of the camera failing, as I speculated earlier in this discussion thread, it may be an issue with the filename or the location of the filename instead. I'll flag the issue up to the relevant Intel support person.

[idata]

Hi guys,

Thanks for reporting this issue! We will look into it and we will get back to you as soon as we have some useful information.Have a nice day!Best Regards,-Jose P.

[idata]

Hi guys,

We just wanted to let you know that this issue has been fixed, now you can install all the RealSense SDK speech recognition languages.Please let us know if any questions come up, have a great day!Best Regards,-Jose P.