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intel hd 4000 graphics driver issue

JDavi13
Beginner
2,713 Views

A recent windows update has given my tablet issues. My Acer Iconia w700 tablet recently lost sleep mode in its power options along with my default on screen keyboard went missing from the taskbar after a windows update. After some research on the sleep mode disappearing it was supposedly caused from display driver problems and sure enough looking in device manager the intel hd 4000 graphics driver for this tablet had an exclamation icon and was giving the following error "Windows has stopped this device because it has reported problems. (Code 43)" and was now using a windows basic display driver. Tried troubleshooting this to no avail, no matter what driver ive tried, and even rolling back windows to before the issue, it still remains. From the research ive done it seems lots have had problems with their devices that have intel hd 4000 and windows 10. Please help us out as we spend lots of our hard earned money on these expensive products and would like to get at least a few years out of them, this tablet cost me near $1000 and I'd appreciate getting it fully functioning again. Thanks.

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AlHill
Super User
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Here are the latest drivers for HD 4000 graphics, but do not get your hopes up.

https://downloadcenter.intel.com/product/81499 Downloads for Intel® HD Graphics 4000

Doc

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JDavi13
Beginner
1,293 Views

Tried that driver already to no avail unfortunately.

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idata
Employee
1,293 Views

dialtone: Thank you very much for contacting the Intel® Graphics communities. We are sorry to hear the tablet is not working as expected and we will do our best in order to try to fix this problem.

You mentioned that you tested different graphics drivers, I was looking on Acer's web site, and actually they did not validated Windows® 10 as fully compatible with your platform, the tablet was design to work with Windows® 8 and 8.1. Therefore there are no drivers available on their web site and some problems related to functionality and installation of the Intel graphics driver on the unit will be expected:

https://www.acer.com/ac/en/US/content/support-product/4550?b=1 https://www.acer.com/ac/en/US/content/support-product/4550?b=1

Now, as an alternative, you can always try to install the driver manually:

 

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

Any further questions, please let me know.

Regards,

 

Alberto R
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idata
Employee
1,293 Views

dialtone: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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CLane1
Beginner
1,293 Views

I updated my Windows 10 on Wednesday with the latest update to Windows 10 Version 1709. I received an error saying that the Intel HD graphics driver was not working, and would be replace with the generic Windows one. So not I cannot use my extra monitors. I tried to roll back the Windows update, which failed. I then did a search on your website for an updated driver, and found https://downloadmirror.intel.com/24345/a08/Intel%20Driver%20and%20Support%20Assistant%20Installer.exe https://downloadmirror.intel.com/24345/a08/Intel%20Driver%20and%20Support%20Assistant%20Installer.exe which advised me that I need to download and install https://downloadmirror.intel.com/26813/eng/win64_153345.4653.exe https://downloadmirror.intel.com/26813/eng/win64_153345.4653.exe . I did this, but Windows 10 rejected it and insisted on using the generic Windows one. So it appears that the above graphics driver is incompatible with the latest Windows update.

Do you have any suggestion on fixing this issue?

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idata
Employee
1,293 Views

Chris.Lane: Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

 

/community/tech https://communities.intel.com/community/tech

 

 

Let me apologize for any inconvenience.

 

 

Regards,

 

Alberto R

 

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CLane1
Beginner
1,293 Views

Thanks Alberto. I have done as requested.

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idata
Employee
1,293 Views

Chris.Lane: You are welcome.

 

 

Regards,

 

Alberto R

 

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