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Can't find the name of Intel ICD OpenGL driver after upgrading driver

FAude
Beginner
3,247 Views

Hello,

After upgrading the graphic driver (win64_154521.4821) of my industrial PC (i5-6440EQ Win7 64bit pro) with the latest driver I get the following error:

Can't find the name of Intel ICD OpenGL driver

What could be the problem?

Regards,

Fabrice

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10 Replies
idata
Employee
943 Views

Hello intrion,

 

 

I understand you are getting the error message "Can't find the name of Intel ICD OpenGL driver" on your computer.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

I would like you to try reinstalling the graphics driver. Please download the graphics driver that is on this link https://downloadmirror.intel.com/27227/a08/win64_154521.4821.zip https://downloadmirror.intel.com/27227/a08/win64_154521.4821.zip

 

 

As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

 

 

If issue persists please fill out the form that is in the following link and post it on this forum thread /thread/77761 https://communities.intel.com/thread/77761

 

 

Regards,

 

Fred D.
FAude
Beginner
943 Views

Hello Fred,

It works thanks.

R,

Fabrice

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FAude
Beginner
943 Views

Hallo Fred,

Today I get the same problem again. It has work for one day and know it's again the same issue.

I try to uninstall and reinstall the driver without succes.

Any other tips would be welcome?

Regards,

Fabrice

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idata
Employee
943 Views

Hello intrion,

 

 

I am sorry to hear you are still having issues with your computer.

 

 

Does the issue happen when you are doing something in specific in the computer?

 

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
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FAude
Beginner
943 Views

Hello Fred,

The problem happened when I try to connect the PC to a 3D vision system of Sick by using the software of Sick (Sopas).

What really strange is that it has work after doing the upgrade like you suggested but the next day after power up again the problem was there again.

Please find attached the requested file.

Regards,

Fabrice

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idata
Employee
943 Views

Hello intrion,

 

 

Thanks for the additional information you sent to me.

 

 

Let me do further research about this and come back to you. I will post information on this forum thread as soon as I have it.

 

 

Regards,

 

Fred D.
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idata
Employee
943 Views

Hello intrion,

 

 

I sent to you a private message. Please check your inbox.

 

 

Regards,

 

Fred D.
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idata
Employee
943 Views

Hello intrion,

 

 

We recently released newer version of the graphics driver, and I would like you to give it a try. You can download it from this link https://downloadmirror.intel.com/27360/a08/win64_15.45.23.4860.zip https://downloadmirror.intel.com/27360/a08/win64_15.45.23.4860.zip

 

 

As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

 

 

Regards,

 

Fred D.
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idata
Employee
943 Views

Hello intrion,

 

 

I was wondering if you still need assistance regarding the error message "Can't find the name of Intel ICD OpenGL driver" you are getting on your computer. In case you still need assistance just let me know.

 

 

Regards,

 

Fred D.
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FAude
Beginner
943 Views

Hello Fred,

Sorry I forgot to reply to you mail last week.

I did not try out the new driver sent last week because in the mean time I have receive a driver upgrade for the 3D vision system from our supplier.

After installing this driver in the camera my problem was gone. 🙂

Thanks a lot for your support.

Regards,

Fabrice

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