Fifa 17 - Display driver stopped responding and has recovered - Iris Pro 5200 graphics - Win 10 64-bit

LLewi2 · ‎10-31-2016

Under heavy graphics use (video game) the screen occasionally freezes for a couple seconds then recovers. A dialog box then appears with the following message:

Display driver stopped responding and has recovered

Display driver intel HD graphics Drivers for Windows 10(r) stopped responding and has successfully recovered

The problem has not (so far) occurred in non-game use.

I have:

- Confirmed Win10 is up to date

- Confirmed the system is running the latest version of DirectX

- Installed the latest graphics driver available on Intel Website (Tried the newest Fifa 17 Beta driver - Beta 15.40.xx.4539 )

- Run memory tests that reported no errors detected

- Added (and removed) registry TdrDelay parameter

Threads here discussing the same error message suggested downloading and installing more recent versions of Intel's graphics drivers than were available on system manufacturers' websites.

Is there a newer generic Intel driver package that might be a solution for this problem? Not sure which other driver to try, tried a few now with the same error even when running the game on the lowest settings, it works for around 10 minutes with no lags and then freezes.

Thanks!

Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release.161004-1602)

Language: English (Regional Setting: English)

System Manufacturer: Apple Inc.

System Model: iMac14,1

BIOS: Default System BIOS

Processor: Intel(R) Core(TM) i5-4570R CPU @ 2.70GHz (4 CPUs), ~2.7GHz

Memory: 8192MB RAM

Available OS Memory: 8132MB RAM

Page File: 2800MB used, 7243MB available

Windows Dir: C:\WINDOWS

DirectX Version: 12

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Display Devices

---------------

Card name: Intel(R) Iris(TM) Pro Graphics 5200

Manufacturer: Intel Corporation

Chip type: Intel(R) Iris(TM) Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0D22&SUBSYS_0122106B&REV_08

Display Memory: 4178 MB

Dedicated Memory: 112 MB

Shared Memory: 4066 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: iMac

Monitor Id: APPA012

Native Mode: 1920 x 1080(p) (59.934Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32

Driver File Version: 10.18.0015.4256 (English)

Driver Version: 10.18.15.4256

DDI Version: 12

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 2.0

Graphics Preemption: Primitive

Compute Preemption: Thread group

Miracast: Not Supported by WiFi driver

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 7/17/2015 12:00:00 AM, 36681912 bytes

idata · ‎11-01-2016

Hello Theofingers:

Thank you very much for providing that information.

Based on it, it seems to be that the product that you are using is a iMac14,1, and in that case I just wanted to let you know that Apple has requested that all questions regarding Apple systems and software be addressed directly with Apple support.

I recommend checking the link below for troubleshooting assistance on your Apple computer:

http://www.apple.com/support/imac/intel/ http://www.apple.com/support/imac/intel/

http://www.apple.com/support/mac/n http://www.apple.com/support/mac/n

https://www.apple.com/support/macbook/ https://www.apple.com/support/macbook/

http://www.apple.com/support/macmini/ http://www.apple.com/support/macmini/

Any questions, please let me know.

Alberto

LLewi2 · ‎11-01-2016

This is not regarding Apple software, I am wanting to know a suitable driver I can use with my graphics card and windows 10.

idata · ‎11-01-2016

Hello Theofingers:

If you are using an iMac14,1, then even if the graphics controller belongs to Intel, still the support for graphics is provided by Apple, so the best thing to do will be to get in contact with them.

Now, if you are not using an Apple product then:

What is the model of the motherboard?

If it is a laptop, what is the model of the laptop?

Any questions, please let me know.

Alberto