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Intel i5-4460 black screen / rebooting

pmart12
Beginner
1,362 Views

Hello guys, how are you?

 

I'm having a problem, when i am on windows my screen goes black and it crashes.

Afterwards i need to reboot the computer for windows to work, it works for around 10-15minutes then crashes again.

 

After replacing RAM, this problem continued. So i replaced my i5-4460 for a G3250 that i have here at home on a second computer, the problem disappeared.

After this i installed the i5-4460 again just to be sure the black screens are coming from the CPU, and yes i had black screens again. So my conclusion is problem with the CPU.

At this moment i have the G3250 installed everything is stable working fine.

 

Assuming my i5-4460 is faulty, i only have the invoice of the purchase of the CPU, i don't have the blue INTEL box where the CPU comes. Is this a problem?

The store where i bought it says there's no way they can confirm if this CPU is the same that they sold me without the Blue Paper Box.

What can i do? the CPU only has around 3-4 months use.

I am in Portugal btw.

Thank you!

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Jose_H_Intel1
Employee
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Contact your nearest Intel support team to request a warranty replacement. The box is not needed.

http://www.intel.com/p/en_US/support/contactsupport Contact Support

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