Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Driver Issue. Can't download Intel HD graphic.

smast
Novice
2,242 Views
Every time I try to download a Intel HD Graphic, it keep giving me an error that it unable to finish downloading due to computer requirements. How to find a way to download one or anything to replace one that works efficiently for a window 7 premium computer.
9 Replies
Amy_C_Intel
Employee
799 Views

Hello Iwonderalittlebitl,

I would like to get more information in order to help you, could you please let us know your system configuration (CPU model and motherboard manufacturer)? Where did you get the driver?

Regards,

Amy.

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smast
Novice
799 Views

Thanks, hopefully the information I given will be useful to find out my problem. Also, the driver was already installed in the computer was working great until I accidentally shut the computer and gotten this issue.

CPU Model: p2-1123w

Computer Manufacturer: Hewlett-Packard Company

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Amy_C_Intel
Employee
799 Views

 

We're missing some information of your system, could you please click the Windows icon, and then right-click Computer> Select Properties> Find System Type on the Properties window, and then note the processor model.

 

Here is a helpful link http://www.intel.com/support/graphics/sb/CS-009482.htm Graphics Drivers — How to Identify Your Intel® Graphics Controller.

 

Regards,

Amy.

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smast
Novice
799 Views

Here you go. Let me know if I am still missing anything.

System type: 64-bit Operating System

Processor: Intel(R) Celeron(R) CPU G460 @ 1.80GHz 1.80 GHz

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Amy_C_Intel
Employee
799 Views

Try with the following link https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit Intel® Download Center, please make sure that you install the driver manually, here is helpful link about "How to Manually Install a Driver in Microsoft Windows 7" http://www.intel.com/support/graphics/sb/CS-033915.htm Graphics Drivers — How to Manually Install a Driver in Microsoft Windows 7*.

Regards,

Amy.

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smast
Novice
799 Views

Hello, currently my computer is stating that the Standard VGA Graphic Adapter is the best driver up to date however it still the same driver that keep getting me errors. Am I doing the instructions wrong or there an another step that I am missing?

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Amy_C_Intel
Employee
799 Views

Please try with the following driver http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56922.exe sp56922.exe. If the issue persists please try to install our latest graphics version https://downloadcenter.intel.com/downloads/eula/25274/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-7-8-1-10?httpDown=https://downloadmirror.intel.com/25274/eng/win64_15407.4279.exe Intel® Download Center following the next steps:

1. Login with administrator privileges

2. Open Control Panel

3. Open Device Manager

4. Click on "Display adapters"

5. Double click "Intel HD Graphics"

6. Click on the "Driver" tab

7. Click on "Update Driver" button

8. Click on "Browse my computer for driver software"

9. Click on "Let me pick from a list of device drivers on my computer"

10. Click on "Have Disk" button

11. Click "Browse"

12. Navigate to the folder that you unzipped the Intel HD Graphics driver to

13. Navigate to the Graphics sub-folder

14. Double click the igdlh64.inf or igdlh.inf file <-- depends on if you have 32 or 64 bit OS

15. Click "OK"

16. Click "Next", Driver should now be installing.

17. If successful, click "Close", Reboot.

Regards

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smast
Novice
799 Views

Sorry to be such a nuisance right now but here are the several problems I been receiving by trying to do these stuffs.

  • I downloaded sp56922.exe and worked however it didn't show on my Device Manager.
  • I tried to download the latest graphics version on your website however I recieved this problem within the following link that I post. http://pasteboard.co/zbbHTKl.png Pasteboard — Uploaded Image
  • This is how my Device Manager look like. http://pasteboard.co/zbmrLpc.png Pasteboard — Uploaded Image.
  • I was unable to proceed to step 4 and 5 since I don't have a "Intel HD Graphics and Display Adapter". However I tried to proceed step 5 by going to the folder with the "Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller".
  • Gotten an another error that you can see in this following link. http://pasteboard.co/zdawwll.png Pasteboard — Uploaded Image
  • Also when I update my graphic device, I receive this as well. http://pasteboard.co/zuJ06YD.png Pasteboard — Uploaded Image

What should I do to fix this? System restore to get back the display adapters?

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OLewi
Beginner
799 Views

You said that you have the right driver installed before it is not working. It is probably the driver files are broken after the computer shutdown.

So you need to uninstall the driver and then install a new one.

Note that it is important to completely uninstall the driver before reinstallation in order to prevent driver files conflicts and errors.

You can do this manually from Device Manager or use automatic driver management software.

Read this article for more details: http://www.drivethelife.com/windows-drivers/how-to-free-download-update-graphics-driver-video-driver-monitor-driver-display-card-driver.html Graphics driver download and update.

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