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Intel(R) Dual Band Wireless-AC 3160, Driver Version18.33.7.2 Bluetooth keeps disconnecting

DStie1
Beginner
‎12-01-2017 07:54 PM
1,968 Views

I recently installed this AC 3160 in my HP ENVY dv7-7398ca Notebook PC. I have a Logitech MX Amywhere 2 bluetooth mouse which disconnects all by itself. I do a restart and it works fine for about 30 seconds - 5 minutes and then disconnects again! I am running Windows 10 Pro and have all updates. Please help!

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idata
Employee
‎12-12-2017 08:46 AM
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Hello Dean55,

 

 

We understand that you're experiencing Bluetooth connectivity issues on your HP ENVY* Notebook.

 

 

There's a Bluetooth driver update available for your wireless adapter, version 19.41.0.1. Please https://www.intel.com/content/www/us/en/support/articles/000005756/network-and-i-o/wireless-networking.html uninstall your current Bluetooth driver and install the latest one:

 

 

- https://downloadcenter.intel.com/download/27195/Intel-Wireless-Bluetooth-for-Windows-10?product=75442 Intel® Wireless Bluetooth® for Windows® 10

 

 

Please bear in mind that Intel does not support, nor recommends custom integration of wireless adapters since this may lead to installation errors, connection issues, software error messages, and in some cases it may even be illegal.

 

 

Intel does not recommend end users install or upgrade the various Intel® Wireless Adapter; you should always contact the http://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support or its authorized representative to check which adapters are supported by your PC and have replaced with them whenever possible. For more information, please check the following advisories:

 

 

- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005846.html Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?

 

- http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005687.html Regulatory Information Regarding Hardware Installation or Upgrade

 

 

Best regards,

 

Eugenio F.
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idata
Employee
‎12-19-2017 06:41 AM
784 Views

Hello Dean55,

 

 

We haven't heard from you since the creation of the post. Let us know if there's anything else we can help you with.

 

 

Best regards,

 

Eugenio F.
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