video playback green screen with Intel HD Graphics 4000

[yqiu3]

After upgrade to Windows 10 RS3 v1709, I suffered from video playback green screen problem, while I was playing Rise of Nation or just video playback with VLC.

Does anyone else have similar issue like me?

Have you found a solution?

My system detail as follow:

Dell Latitude E6330, BIOS ver : A19, i3-3110M.

Windows 10 Pro v1709 (16299.64)

Intel HD Graphics 4000 with driver version 15.33.45.4653

The driver version of other key devices:

Intel Chipset 10.1.1.40

Intel RST 12.8.20.1002

Intel ME 11.0.11.1193

Intel PROset/Wireless 20.0.2

Intel Network Connection 22.7

[idata]

Hello qiuyaoboy,

Thank you for joining the Graphics Community. I am sorry to hear you are having video playback green screen issues.

Please try updating your current Intel® HD Graphics driver version to the customized version from your computer manufacturer, find below some steps to uninstall your current version and install that version.

Steps to uninstall the current driver:

1. Open the Device Manage
2. Expand the Display Adapters section.
3. Find the Intel Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
4. Right-click the Intel Graphics Driver and select Uninstall.
5. Select the check box Delete the driver software for this device.
6. Reboot the computer after uninstall process has finished.

Driver from Dell: http://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=DCG08 Intel HD, HD 4000 Graphics Driver Driver Details | Dell US

Steps to install this driver: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html Manually Install an Intel® Graphics Driver in Windows® 10 and...

Let me know how it goes.

Regards,

Amy C.

[yqiu3]

Hi Amy,

Thanks for your response!

The dell recommended HD4000 driver version is 10.18.10.4425, and this version is out of date.

My laptop is currently running with the driver of 10.18.10.4653, which is latest driver certified by intel and WHQL.

This dvier works great with the previous version of Windows 10, which is RS2 (v1703).

You will not suffer this issue until upgrading to Windows 10 RS3 (v1709).

Would you please tell the driver coding team to build a new driver which is suitable for HD 4000 running with Windows 10 RS3 (v1709).

Because this action will reduce the environmental problems caused by discarded electronics.

Thank you!

[idata]

I understand about Dell's version being old, however, is the driver provided specially for your computer model. If you encounter the same issue with this version I recommend letting Dell's support know.

From my end, I will send your request to the proper department. Hopefully it can be considered.

Regards,

Amy C.

[yqiu3]

Thank you!

[yqiu3 · Accepted solution]

After updated to 10.18.10.4885, this issue had been solved.