Waking from Sleep mode causes rainbow static lines

[SBilh]

I have an Intel HD Graphics 530 card and Windows 10. After a Windows update yesterday (12/1/17), when I woke the computer from sleep mode, the screen had rainbow vertical lines and static. I could see a square within the window with the vertical lines as well that corresponded with my mouse.

The only way to fix the problem is to turn off the computer completely with the power button and reboot.

Here are the fixes I've tried:

1. Called tech support company who logged onto my computer. When it came out of sleep, they could see my screen perfectly, though I had the static. They also tried updating drivers.

2. Tried a different monitor, with the same result.

3. Changed VGA cables, with the same result.

4. Used the Windows 10 troubleshooter which found and fixed a corrupt database and reinstalled updates, with the same result.

5. Tried turning off Sleep mode and tested Hibernate and auto display turn-off. Neither of those caused the problem, just coming out of sleep mode.

6. Tried to roll back my video driver, but the option to do so was grayed out.

Here is an image of my screen. You can see the "mouse square" in the middle.

Thanks for your help,

Susan

[idata]

Lyonsden10: Thank you very much for contacting the Intel® Graphics communities. We are sorry to hear the computer is not working properly.

In order to try to fix this problem, we recommend to install the graphics drivers provided by the manufacturer of the board. We can also try to install graphics driver 4849:https://downloadcenter.intel.com/download/27266/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=88345 https://downloadcenter.intel.com/download/27266/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=88345 Since you mentioned that the option to re-install an older driver is not available, we can always try to do that manually:https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html If the problem remains, then the best thing to do will be to get in contact directly with the manufacturer of the computer. Any further questions, please let me know. Regards,Alberto R

[RonaldM_Intel · Accepted solution]

Hello Susan,

The issue you are describing appears to be the exact same as the one here: (even though the title refers to HD Graphics 630 and yours is HD Graphics 530, they both use the same drivers).

This is a known issue, and as Alberto suggested, some customers have reported this to be fixed with driver https://downloadcenter.intel.com/download/27266 15.60.4849

Our development team has been able to further isolate the issue with the driver code, and we have an upcoming driver that should fix this issue for all others that are still affected. Please keep monitoring the aforementioned thread since all news and updates are going to be posted there.

I'll lock this thread now due to the information previously provided.

Kindest Regards,

Ronald M.