Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20603 Discussions

Intel HD display driver stopped responding and has recovered

idata
Employee
1,486 Views

So I am having an issue right now. When I am using applications like Chrome, if it is maximized and I minimize it, the screen flashes black for a second and I get a message saying Intel HD display driver for Windows(R) stopped responding and has recovered.

I have a Acer Aspire V Nitro.

Windows 10 64 bit

Intel i7 6700 HQ CPU @ 2.60 Ghz

16 GB RAM

GPU is Intel HD 530 and the main one is NVIDIA GeForce GTX 960M....

I am super frustrated and have downloaded the latest drivers for each including the new beta one. IT seems like this is a common problem. Why isn't this fixed yet?

0 Kudos
4 Replies
idata
Employee
561 Views

I understand your frustration, but please bear in mind that Intel has fixed this problem with graphics driver version 4463. At this stage, the latest video drivers should come with same fix.

 

 

Try uninstalling any graphics driver from your computer, install the Intel® Graphics Driver first and then the other graphics controller driver.

 

 

This is the link for the latest Intel® video drivers:

 

https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

 

 

Allan.
0 Kudos
idata
Employee
561 Views

Hi Allan. I have tried this beta driver and the problem still occurs.

0 Kudos
idata
Employee
561 Views

Thank you for reporting this problem. I will need the following information to be filled out.

 

Please copy and paste the sticky note available here: /thread/77761 https://communities.intel.com/thread/77761

 

 

Allan.
0 Kudos
idata
Employee
561 Views

Are you still getting same graphics issue?

 

 

Allan.

 

0 Kudos
Reply