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Bug in Intel Display Driver Update 10.18.14.4889 causing settings to revert?

idata
Employee
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Hi,

After updating the Intel Display Driver (automatically through Windows Update), users are suddenly able to rotate the screen again using certain hotkey combinations, these settings were consciously disabled in the past and should not have been reverted to their default values just because of a driver update. Additionally, after rotating the screen back to its original position, the running application (in this case Internet Explorer in Kiosk Mode, no Explorer running) does not resize to fit the whole screen, but it consumes only the left half.

The keyboards of our 600 computers should be stored in a keyboard holder, which will randomly press certain keys on the bottom row of the keyboard, so this is causing a major problem.

We're investigating how we can set these settings again, but in my opinion this should not have been changed by the updater, can this be taken into account for future updates?

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idata
Employee
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Hello, allardnaber. Thank you very much for contacting the Intel Communities Team. I will be more than happy to assist you.

 

 

In order for me to assist you better, please provide me with the .txt file that the http://https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- System Support Utility will generate. Please generate this report in one of the affected machines.

 

To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

 

 

Antony S.

 

 

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idata
Employee
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Hello, allardnaber.

 

 

I would like to know if you still need assistance. If so, please share with us the information requested in the post above.

 

 

Antony S.
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