Graphic card stopped code 45

[JMart56]

Hi,

I have a Sony Vaio with w10 and HD Graphics 4000 card and have upgraded using the Intel Driver update Utility since I had an issue and could see that there was an exclamation mark in the unit controller. I have now driver 10.18.10.4653 installed but the unit is now stopped (code 45). The laptop is using Microsoft Basic Displaydriver and I fail to get it to use the Intel one. Help please!

[Stefan3D]

Restore from a system restore point

https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options

Regarding Code 45

https://support.microsoft.com/en-us/help/310123/error-codes-in-device-manager-in-windows https://support.microsoft.com/en-us/help/310123/error-codes-in-device-manager-in-windows

Full Error Message

Currently, this hardware deviceis not connected to the computer. To fix this problem, reconnect this hardware device to the computer. (Code 45)

Cause

This error occurs if a device that was previously connected to the computer is no longer connected. To resolve this problem, reconnect this hardware device to the computer.

Recommended Resolution

No resolution is necessary. This error code is only used to indicate the disconnected status of the device and does not require you to resolve it. The error code resolves automatically when you connect the associated device to the computer.

Check if your rig is supported at all

https://esupport.sony.com/US/p/os10upgrade.pl%3Fregion_id%3D1 https://esupport.sony.com/US/p/os10upgrade.pl?region_id=1

[JMart56]

Stange..the model is SVT1313S1E (not at all in the list you directed to) and I have been running w10 for quite some time but I have a workhole switch JUD500 to allow connecting a monitor, that stopped working after the latest W10 upgrade that came, then I started scouting...

[idata]

Hello Sandshagen,

I understand the Intel graphics controller is showing error code 45 in Device Manager. Let me apologize for any inconvenience this issue may be causing to you. In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box. Regards,Fred D.

[JMart56]

Hi

Thanks for your swift feed back

See enclosed file.

Regards

Jan

[idata]

Hello Sandshagen,

Thanks for the information you sent to me. I would like you to try installing different version of the graphics driver. Please download it from this link https://downloadmirror.intel.com/25977/eng/win64_153343.4425.zip https://downloadmirror.intel.com/25977/eng/win64_153343.4425.zip As soon as the driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the driver I provided with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY If issue persists you can try accessing the BIOS of the laptop and resetting it to its default settings. This link will show you how https://us.en.kb.sony.com/app/answers/detail/a_id/44078/c/65,66/kw/BIOS%20reset/session/L3RpbWUvMTUwMzMzODkwMi9zaWQvb1R4Q3lKcW4%3D https://us.en.kb.sony.com/app/answers/detail/a_id/44078/c/65,66/kw/BIOS%20reset/session/L3RpbWUvMTUwMzMzODkwMi9zaWQvb1R4Q3lKcW4%3D The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there. Let me know if issue persists or not. Regards,Fred D.

[JMart56]

Hi,

just an update...the new driver installs ok as far as I can tell but the graphic card remains stopped. I will try the BIOS option next, but what may have caused this to have to go to this length?

What would be the next step - to replace it? With which card with similar features?

[Stefan3D]

You can't replace the "graphics card", the GPU resides together with CPU on one chip, a so called SoC - system on a chip.

Best choice would be to roll back to original OS (assuming you had no trouble then).

[idata]

Hello Sandshagen,

I am sorry to hear issue persists. Another troubleshooting step would be reinstalling the operating system that came with the computer. If issue happens even with the operating system that came with the computer then the issue would be hardware related. You can reinstall the operating system using the Sony* Recovery Discs. This link will show you how to get them https://us.en.kb.sony.com/app/answers/detail/a_id/40648/~/how-to-purchase-recovery-discs-for-your-vaio-computer https://us.en.kb.sony.com/app/answers/detail/a_id/40648/~/how-to-purchase-recovery-discs-for-your-vaio-computer Regards,Fred D.