MSI 7A63 Carbon Pro unable to see Optane 32gb

PEspi · ‎03-16-2018

Hi. I have a MSI 7A63 MB with Intel 7600k. Last BIOS and drivers installed. I bought an Optane 32Gb memory module to install. I realized that I needed to upgrade to Win 10 (from win 7). I did that (not fresh install to not loose my data and apps). Then I saw I needed to change from MBR to GPT UEFI. I did that too. In BIOS the Optane is listed in the storage screen and I enable raid/Optane and remapping the M.2 slot in with Optane is. I set the Optane Genie option to ON and I start window in EFI mode (this is checked in MS32Info app in windows too). I can' see the module under RST Intel devices in BIOS or in diskpart CMD app in windows. I installed Optane app and drivers and later the RST app and drivers. Windows says my sister is ready but Not Optane is detected ( there is No memory in device manager, diskpart or Diskmanager apps. I started to think the module is bad. Can you help me troubleshoot this please!

idata · ‎03-16-2018

Hi PatricioGac,

Thank you for contacting our support community. We understand your situation regarding the Intel® Optane™ Memory.

In order to better understand your situation, could you please provide us the following information:

1- Please attach the logs from MSinfo32:

A-Hit Windows* key+R to open the Run box.

B-Type "msinfo32" into the "Open" field, and then hit Enter.

C-Hit the file option on the top left side.

D-Hit the Export option and attach the file when replying.

2- Please attach the logs from the Intel® System Support Utility for Windows*:

A- Go to: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- and download the software.

B- When finished downloading it, open it.

C- Mark the box "Everything" and then click "Scan.

D- When finish scanning, click "Next."

E- Click on "Save."

F- Please attach the file when replying.

3-Please let us know which ports are you using to connect the SATA boot drive and the Intel® Optane™ Memory on your motherboard.

We look forward to hearing back from you.

Regards,

Junior M.

PEspi · ‎03-16-2018

Hi. Thank you for help me!

I attached the required files.

The Optane Module is in the M2_2 slot, and the HDD Sata is in the Port number 4 (IFresh install of windows 10 Pro x64) using only one HDD

As you can see, the Optane Module is detected in BIOS.... but ... I can see it in RST submenu of BIOS or anywhere else.

Please lead me in the right direction. I think the module can be defective.....

idata · ‎03-19-2018

Hi PatricioGac,

Thanks for the information provided.

Based on that, We recommend you to connect the Intel® Optane™ Memory in the port M2_1 and also connect the SATA Boot drive in the SATA port 1.

Note: Make sure to only keep the SATA Boot Drive connected to the motherboard.

Please let us know the outcome of your situation.

Regards,

Junior M.

idata · ‎03-28-2018

Hi PatricioGac,

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

Regards,

Junior M.