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How do I update my manufacturer custom driver?

MShi1
Beginner
4,793 Views

I keep getting messages from a game I play that my graphics drivers are out of date, and I've used the intel driver update scanner only to be told that my manufacturer has installed a custom graphics driver. I went to their website and downloaded a bios package as well as something that I think was the updater. However, I am still getting the message and my graphics driver does not appear to have been updated at all as Dxdiag says the driver is still the version from May of last year. Here is the information from my DxDiag.

Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_22B1&SUBSYS_191D1043&REV_21

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 4163 MB

Dedicated Memory: 114 MB

Shared Memory: 4049 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: CMN1734

Native Mode: 1600 x 900(p) (60.008Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll

Driver File Version: 20.19.0015.4462 (English)

Driver Version: 20.19.15.4462

DDI Version: 12

Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 2.0

Graphics Preemption: Triangle

Compute Preemption: Thread group

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 5/23/2016 8:00:00 PM, 36636056 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: {D7B78E66-61F1-11CF-9D62-12399DC2D935}

Please help, thank you!

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7 Replies
idata
Employee
2,302 Views

Hello mshi45612,

 

 

I understand you are trying to update graphics driver so you can play a computer game.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

Please let me also know the name of the computer game you are trying to play.

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
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MShi1
Beginner
2,302 Views

I can still play the game (Runescape), I just get this annoying message every few days saying that my drivers are really out of date.

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idata
Employee
2,302 Views

Hello mshi45612,

 

 

Thanks for the information you sent to me.

 

 

I would like you to try updating the graphics driver manually. Please download this driver https://downloadmirror.intel.com/26228/eng/win64_154028.4501.zip https://downloadmirror.intel.com/26228/eng/win64_154028.4501.zip

 

 

Please install the graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

 

 

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

 

 

Let me know if issue persists or not.

 

 

Regards,

 

Fred D.
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idata
Employee
2,302 Views

Hello mshi45612,

 

 

I was wondering if you were able to try the graphics driver I provided. in case you still need assistance just let me know.

 

 

Regards,

 

Fred D.
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MShi1
Beginner
2,302 Views

Yeah, it worked! Thanks!

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idata
Employee
2,302 Views

Hello mshi45612,

 

 

I am glad to hear the issue has been fixed. Do not hesitate to contact us back if you have any other inquiry.

 

 

Regards,

 

Fred D.
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