Application have been blocked from accessing display driver windows 10

[MMite2]

Hi,

I have two major issues in my dell Inspiron series 15 laptop with windows 10 64 bit touch.

1. Display driver has stopped responding and recovered:

I tried to change TdrDelay file with higher value. also updated driver.

But the issue still persists.

2. Application has been blocked from accessing graphics hardware.

This error come very frequently while watchcing videos. It also appears randomly even when no load on display driver.

The system hangs when this error appears.

I tried running dell display check tests, but they could not catch this.

I am using 20.19.15.4300 version of driver. moving to latest version is making issue more worse.

This is annoying and not find any proper solution to this.

Please help.

Thanks,

Mitesh

[idata]

Hello, Mitesh:

Thank you for contacting the Intel Communities.I would like to gather some information from your system in order to better assist you on this.1. Please fill out this form: /thread/77761 https://communities.intel.com/thread/777612. Provide me with the Intel® System Support Utility reportHow do I get that report?-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-Download the utility-Scan your system with the utility-Export the report and attach it to your answer with the advanced editor optionI look forward to hearing from you.Regards,Esteban C

[MMite2]

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

1. Display driver stopped responding and recovered.

2.

Application has been blocked from accessing graphics hardware.

This error come very frequently while watchcing videos. It also appears randomly even when no load on display driver.

The system hangs when this error appears.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%):

Often (51-99%): X

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Dell Inspiron 5558 Touch

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

No

<p style="margin-bottom: 0.00...

[idata]

Thank you for the information provided.

Chances are that you have encountered with this article, but in case you haven't, please check it out and perform the troubleshooting noted there, and let me know how it goes.http://www.drivethelife.com/windows-drivers/how-to-fix-display-driver-stopped-responding-and-has-recovered-on-windows-10-8-7-xp-vista.html http://www.drivethelife.com/windows-drivers/how-to-fix-display-driver-stopped-responding-and-has-recovered-on-windows-10-8-7-xp-vista.htmlAdditionally, have you tested the behavior of your system with the OEM driver: Video_Driver_TCH84_WN32_20.19.15.4404_A03.EXEhttp://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-5558-laptop/drivers/advanced http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-5558-laptop/drivers/advanced

Regards,

Esteban C

[MMite2]

Hi Esteban,

I have tried with Video_Driver_TCH84_WN32_20.19.15.4404_A03.EXE driver as well.

But the problem increases with this version.

Please help.

I also tried with beta version of driver from intel, it worked for some days and now again started getting same issue.

Regards,

Mitesh

[idata]

Thank you for you answer on this Mitesh.

Would like to double check, have you tested the 15.40.22.4424 driver?https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81497 https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81497Please let me know.Regards,Esteban C

[MMite2]

Hi Esteban,

I have tried with Beta_15.40.23.64.4444 version.

But the problem still persists.

Thanks for your help.

Regards,

Mitesh

[idata]

Thank you for your answer Mitesh, I just checked that Dell released a driver recently (16 Jun 2016)

Video_Driver_4KJ6K_WN32_20.19.15.4454_A04.EXE

http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-5558-laptop/drivers/advanced http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-5558-laptop/drivers/advanced

Have you tested this driver? this is in order to test all the available options for you.Also, another generic driver from Intel 15.40.25.4463: https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?v=t Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen] Hope you can test them and provide us with some feedback.Regards,Esteban C

[MMite2]

Hi Esteban,

I have tried with latest driver as well.

But still getting below error:

"Display driver stopped responding and recoverd"

It appears while watching videos, after every of 20 to 30 mins.

please help to resolve this issue permanently.

Regards,

Mitesh

[idata]

Mitesh:

Intel has recently released a Beta driver that you can try.I am positive this can work for the issue.Here the link:Beta 15.40.26.4474 // https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345Hope I can hear from you soon with positive feedback 🙂Regards,Esteban C

[idata]

Hi, Mitesh:

I would like to verify if you were able to use the Beta driver and get this fixed.Please let me know.Regards,Esteban C

[MMite2]

Hi Estaben,

I have downloaded new version of beta driver and trying with it.

Microsoft has suggested to install driver in Compatibility mode.

Can you please help with steps to install driver in compatibility mode?

Thanks a lot for you help.

Regards,

Mitesh

[MMite2]

Hi Esteban,

I am getting below error while installing new beta driver.

"The driver being installed is not validated for this computer. Please obtain appropriate driver from the computer manufacturer"

Please help.

Thanks,

Mitesh

[idata]

Mitesh:

Please follow this procedure: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

Regards,

Esteban C

[MMite2]

Hi Eteban,

I am able to install driver now.

Checking with it. I will update you in some days.

Thanks,

Mitesh

[idata]

Hello, Mitesh:

Thank you for letting me know about this.Will be waiting for your outcome.Regards,Esteban C

[idata]

Hello, Mitesh :

Just wanted to double check if you have encountered with the issues again?

Please let me know

Regards,

Esteban C

[idata]

Hello, Mitesh:

I would like to verify if you are still facing this issue with the Graphics in your system.

Hope I can hear from you.

Regards,

Esteban C

[MMite2]

Hi Esteban,

I was out, so could not check it.

I will check thoroughly and update you in some days.

Can I update windows 10 to latest version ? Will this driver work with latest build of Windows 10?

Thanks,

Mitesh

[idata]

Mitesh:

Thank you for the answer provided!

Yes, it does support this update and I will be checking this thread for your results

Regards,

Esteban C

[MMite2]

Hi Esteban,

I am sorry to inform you that the problem still persists.

When I run video player in full screen mode for more than an hour without interruption, this error appears.

I am not sure how display driver behaves differently with time.

Do you suspect any hardware issue here?

I have got laptop checked with Dell service team as well, but they could not find any hardware issue here.

Attaching here snapshot of the error.

Thanks a lot for your continuous cooperation and help.

Regards,

Mitesh