Trouble with graphics card update for pc game

MY · ‎05-30-2016

Hi guys, I recently bought a new pc game called "Overwatch", but I don't meet the graphics requirements to even play it

So I tried to update my own graphics driver, but it didn't work out... since it said "my pc does not meet the requirements for installation"

Any help is much appreciated, thank you for your time!

The minimum requirements to play Overwatch:

Minimum RequirementsRecommended SpecificationsOperating System

Windows® 7 / Windows® 8 / Windows® 10 64-bit (latest Service Pack)

Processor

Intel® Core™ i3 or AMD Phenom™ X3 8650

Intel® Core™ i5 or AMD Phenom™ II X3 or better

Video

NVIDIA® GeForce® GTX 460, ATI Radeon™ HD 4850, or Intel® HD Graphics 4400

NVIDIA® GeForce® GTX 660 or AMD Radeon™ HD 7950 or better

Memory

4 GB RAM

6 GB RAM

Storage

30 GB available hard drive space

Internet

Broadband internet connection

Media

None for the recommended digital installation

Resolution

1024 x 768 minimum display resolution

Here is my pc specs:

Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160422-1850)

Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK Computer Inc.

System Model: K53E

BIOS: BIOS Date: 03/06/12 14:25:53 Ver: 04.06.03

Processor: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz

Memory: 6144MB RAM

Available OS Memory: 5922MB RAM

System type: 64-bit Operating System, x64-based processor

Page File: 4548MB used, 7516MB available

Windows Dir: C:\WINDOWS

DirectX Version: 11.1

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.10586.0000 64bit Unicode

...

idata · ‎05-31-2016

Hello, Mastermike:

Thank you for contacting the Intel Communities.

In this case, the drivers to be used would be from windows updates, this platform is not supported on Windows 10* from Intel side (more information can be found here: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html)

Please make sure you have all windows updates installed in your system.

If the problem persists, as a troubleshooting step, you could go back to a supported OS (Windows 8* or 7*) and test the behavior of your system with the game.

As per the information provided and my research, you are correct, the hardware doesn't meet the minimum requirements for the game to be playable.

My thoughts on that are to check with Blizzard support if there is a chance to start the game with the minimum graphics settings right away, that could be an option to test but I was not able to find the steps to do that (if available), for that reason I am recommending to contact them.

If any additional questions or inquiries are present, feel free to contact us back.

Regards,

Esteban C

idata · ‎06-11-2016

Hey, Mastermike:

I was checking this thread and wondered if you were able to get the recommendations from game's developer in regards to the PC not meeting the minimum requirements.

Hope I can hear from you soon.

Regards,

Esteban C

idata · ‎07-14-2016

Hey, Mastermike:

I was curious if you were able to get a resolution for this matter 🙂

Please let me know.

Regards,

Esteban C