Setup Failed Error 0x80070643 When Attempting to Install Intel Extreme Tuning Utility

[MIvan6]

I am looking for help with the Intel Extreme Tuning Utility that will not install on Windows 10. I just upgraded an HP 8 core 5960 processor system from Windows 7 to Windows 10. I had been running an earlier version of the XTU with no issues. Downloading the latest version produces the following error message and log. Any help to resolve would be much appreciated.

Thanks, Mark

[3168:1308][2016-03-21T18:18:18]: Burn v3.6.2803.0, Windows v6.2 (Build 9200: Service Pack 0), path: F:\Downloads\XTU-Setup-exe.exe, cmdline: '-burn.unelevated BurnPipe.{9BF392D1-4EE2-4253-B8D9-B1D6503EF20A} {FA22C1F3-1C1A-42D3-ACEA-26DB15EC42D2} 276'[3168:1308][2016-03-21T18:18:18]: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'[3168:1308][2016-03-21T18:18:18]: Setting string variable 'WixBundleLog' to value 'C:\Users\Mark\AppData\Local\Temp\Intel_Extreme_Tuning_Utility_20160321181818.log'[3168:1308][2016-03-21T18:18:18]: Setting string variable 'WixBundleOriginalSource' to value 'F:\Downloads\XTU-Setup-exe.exe'[3168:1308][2016-03-21T18:18:18]: Condition 'VersionNT >= v6.1' evaluates to true.[3168:1308][2016-03-21T18:18:18]: Setting string variable 'WixBundleName' to value 'Intel Extreme Tuning Utility'[3168:1308][2016-03-21T18:18:18]: Detect 3 packages[3168:1308][2016-03-21T18:18:18]: Detected package: SSCERuntime_x86_ENU.msi, state: Present, cached: Complete[3168:1308][2016-03-21T18:18:18]: Detected package: SSCERuntime_x64_ENU.msi, state: Present, cached: Complete[3168:1308][2016-03-21T18:18:18]: Detected package: XTU_Setup.msi, state: Absent, cached: None[3168:1308][2016-03-21T18:18:18]: Detect complete, result: 0x0[3168:1308][2016-03-21T18:18:21]: Plan 3 packages, action: Install[3168:1308][2016-03-21T18:18:21]: Condition 'VersionNT64' evaluates to true.[3168:1308][2016-03-21T18:18:21]: Setting string variable 'WixBundleRollbackLog_XTU_Setup.msi' to value 'C:\Users\Mark\AppData\Local\Temp\Intel_Extreme_Tuning_Utility_20160321181818_0_XTU_Setup.msi_rollback.log'[3168:1308][2016-03-21T18:18:21]: Setting string variable 'WixBundleLog_XTU_Setup.msi' to value 'C:\Users\Mark\AppData\Local\Temp\Intel_Extreme_Tuning_Utility_20160321181818_0_XTU_Setup.msi.log'[3168:1308][2016-03-21T18:18:21]: Planned package: SSCERuntime_x86_ENU.msi, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register[3168:1308][2016-03-21T18:18:21]: Planned package: SSCERuntime_x64_ENU.msi, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register[3168:1308][2016-03-21T18:18:21]: Planned package: XTU_Setup.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register[3168:1308][2016-03-21T18:18:21]: Plan complete, result: 0x0[3168:1308][2016-03-21T18:18:21]: Apply begin[0114:218C][2016-03-21T18:18:21]: Creating a system restore point.[0114:218C][2016-03-21T18:18:21]: Created a system restore point.[0114:218C][2016-03-21T18:18:21]: Caching bundle from: 'C:\Users\Mark\AppData\Local\Temp\{e3931098-f44a-4c70-bf9c-f48d24bdd066}\.be\xtu-setup-exe.exe' to: 'C:\ProgramData\Package Cache\{e3931098-f44a-4c70-bf9c-f48d24bdd066}\xtu-setup-exe.exe'[0114:218C][2016-03-21T18:18:21]: Registering bundle dependency provider: {e3931098-f44a-4c70-bf9c-f48d24bdd066}, version: 6.0.2.8[0114:36A0][2016-03-21T18:18:22]: Verified acquired payload: XTU_Setup.msi at path: C:\ProgramData\Package Cache\.unverified\XTU_Setup.msi, moving to: C:\ProgramData\Package Cache\{4E53939F-5A1D-4D2D-9173-D0C7D0D0F87E}v6.0.2.8\XTU-Setup.msi.[0114:218C][2016-03-21T18:18:22]: Registering dependency: {e3931098-f44a-4c70-bf9c-f48d24bdd066} on package provider: {3A9FC03D-C685-4831-94CF-4EDFD3749497}, package: SSCERuntime_x86_ENU.msi[0114:218C][2016-03-21T18:18:22]: Registering dependency: {e3931098-f44a-4c70-bf9c-f48d24bdd066} on package provider: {D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}, package: SSCERuntime_x64_ENU.msi[0114:218C][2016-03-21T18:18:22]: Applying execute package: XTU_Setup.msi, action: Install, path: C:\ProgramData\Package Cache\{4E53939F-5A1D-4D2D-9173-D0C7D0D0F87E}v6.0.2.8\XTU-Setup.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'[0114:218C][2016-03-21T18:18:24]: Error 0x80070643: Failed to install MSI package.[0114:218C][2016-03-21T18:18:24]: Error 0x80070643: Failed to execute MSI package.[3168:1308][2016-03-21T18:18:24]: Error 0x80070643: Failed to configure per-machine MSI package.[3168:1308][2016-03-21T18:18:24]: Error 0x80070643: Failed to execute MSI package.[0114:218C][2016-03-21T18:18:24]: Skipped rollback of package: XTU_Setup.msi, action: Uninstall, already: Absent[0114:218C][2016-03-21T18:18:24]: Removing cached package: XTU_Setup.msi, from path: C:\ProgramData\Package Cache\{4E53939F-5A1D-4D2D-9173-D0C7D0D0F87E}v6.0.2.8\[0114:218C][2016-03-21T18:18:24]: Removing dependency: {e3931098-f44a-4c70-bf9c-f48d24bdd066} on package provider: {D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}, package SSCERuntime_x64_ENU.msi[0114:218C][2016-03-21T18:18:24]: Removing dependency: {e3931098-f44a-4c70-bf9c-f48d24bdd066} on package provider: {3A9FC03D-C685-4831-94CF-4EDFD3749497}, package SSCERuntime_x86_ENU.msi[0114:218C][2016-03-21T18:18:24]: Removing bundle ...

[Amy_C_Intel]

Hello, Mark57:

Could you please confirm your computer model? I was not able to find it.

Try updating you BIOS version to the latest version, then try installing the https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU- Download Intel® Extreme Tuning Utility (Intel® XTU) one more time.

Regards,

[MIvan6]

Hi,

The system is an HP Pavilion Elite model number 850-065se CTO model with an Intel x5960, 24GB or RAM, 3 drives, etc.. It has the latest BIOS on it and all drivers, the OS etc. are up to date.

This is not an uncommon install problem for other software as well, per a web search. It still does not load unfortunately.

Thanks

Mark.

[Amy_C_Intel]

Please try to do a BIOS recovery, follow the instructions in this link http://support.hp.com/us-en/document/c02693833 HP Notebook PCs - Restoring the BIOS | HP® Customer Support.

Regards,