Final Fantasy XIV: A Realm Reborn Benchmark bug

[Parapele]

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Grass and bushes shining

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%):x

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

custom GIGABYTE H110M-S2H i3-6100

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

only HD 530

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in)

SAMSUNG SyncMaster 204B

How much memory [RAM] in the system (see note2 below).

8Gb DDR4 2133

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

Hardware Stepping (see note1 below).

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[idata]

Hello Parapele:

Thank you very much for providing those details and the links. We will try to replicate the issue, and also we will run the benchmark software you gave us to check the results of it. Additionally to do a further research on this matter, please provide the following information, this is for us to start an investigation on this issue: Please install the SSU tool (System Support Utility): You will be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Once you do that, the tool will allow you to save the information as a file, so, once you save it, please also attach it to this thread, in order for us to see it. Also, Right click anywhere on the desktop and look for the option: Intel® HD Graphics control panel, once you open that, choose "options and support", then select "information center", and then choose where it says "file" at the bottom, you will get a text file, please attach it to this thread, so we can verify it. I was checking the graphics drivers provided by Gigabyte for your board, even though the driver listed is older than 4614, please try that driver and let us know the results, it is version 4541: http://www.gigabyte.com/Motherboard/GA-H110M-S2H-rev-10# support-dl http://www.gigabyte.com/Motherboard/GA-H110M-S2H-rev-10# support-dl Any further questions, please let me know. Regards Alberto

[Parapele]

Hello Alberto!

Damn, for some reason i was pretty sure, that i made properly bug report and attach files. Don't look at weird amount of ram, i have ramdisk.

Driver 4541

https://i.imgur.com/fHxPxi9.jpg https://i.imgur.com/fHxPxi9.jpg

[idata]

Hello Parapele:

No problem at all.Thank you very much for letting us know that information and for providing those files, we really appreciate that. At this point we will start and investigation in order to try to replicate the issue. As soon as I get any updates, I will post all the details on this thread. Any questions, please let me know. Regards Alberto

[idata]

Hello Parapele:

I just wanted to let you know that we are still currently reviewing this case. I was going to ask you to test driver 4590, but based on what you mentioned on the thread related to "Painkiller": /message/458177# 458177 https://communities.intel.com/message/458177 In that case we will continue with our research. As soon as I get a possible resolution, I will post all the information on this thread. Any questions, please let me know. Regards Alberto

[Parapele]

Hello Alberto.

driver 4590

https://i.imgur.com/9ghWDNx.jpg https://i.imgur.com/9ghWDNx.jpg

[idata]

Hello Parapele:

Thank you very much for letting us know that information. We really appreciate your feedback, it is of tremendous help for us. I just received some updates from the research we are doing on this subject. We just wanted to confirm if you tried the best game settings provided on the following link: https://gameplay.intel.com/GamesSettings/8583/91154/intel-core-i3-6167u-processor-br-3m-cache-2-70-ghz- https://gameplay.intel.com/GamesSettings/8583/91154/intel-core-i3-6167u-processor-br-3m-cache-2-70-ghz- Please let us know the results of testing those settings. Any questions, please let me know. Regards Alberto

[Parapele]

Hello Alberto!

I no idea, exist this bug in actual game or not. I find that driver 4501 doesn't has bug and 4541 has it, what else i can do?

[idata]

Hello Parapele:

Thank you very much for letting us know that information. In order to provide the most accurate response to your question, I just wanted to let you know that we are still working on this case, doing further research to try to get a possible solution for this scenario. As soon as I get any information, I will post all the details on this thread.

Any questions, please let me know.

Regards Alberto

[idata]

Hello Parapele:

I just received some updates on this matter and first of all we just wanted to let you know that we really appreciate all the feedback you have been giving us in regard to the flickering problem with some games, thanks to that we managed to create a new thread with a report of the issues Intel has identified and reproduced with several different games that causes flickering textures. This the new thread: /thread/112783 https://communities.intel.com/thread/112783 One again thank you very much for all the information provided. Regards Alberto