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Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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When i install my intel Hd graphics driver i get black screen error when i boot the laptop . what should i do?

idata
Employee
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I have an laptop model Asus g56jr and my intel graphic card is intel(r) HD 4600 . I updated it to the lastest version . Tried to install windows 7 and 10 but have the same problem for both.

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idata
Employee
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Hello slayerupkz:

 

 

Not sure if the following are the drivers you tired already, just in case here is the link, in there you can choose the graphics driver for Windows® 7 and Windows® 10:

 

 

https://www.asus.com/ROG-Republic-Of-Gamers/ROG-G56JR/HelpDesk_Download/ https://www.asus.com/ROG-Republic-Of-Gamers/ROG-G56JR/HelpDesk_Download/

 

 

According to the specifications of the laptop, the graphics being use are NVIDIA® GeForce® GTX 760M 2GB GDDR5, so in that case the drivers needed are the ones that belong to Nvidia:

 

 

https://www.asus.com/ROG-Republic-Of-Gamers/ROG-G56JR/specifications/ https://www.asus.com/ROG-Republic-Of-Gamers/ROG-G56JR/specifications/

 

 

There is one driver available for that graphics card:

 

 

http://www.nvidia.com/download/driverResults.aspx/115492/en-us http://www.nvidia.com/download/driverResults.aspx/115492/en-us

 

 

When you are using a laptop, we always recommend to use the drivers provided by the manufacturer, and in this case a BIOS update might be another step to do in order to try to fix this problem, they will let you know the instructions of how to do that and to provide further suggestions.

 

 

ASUS's phone number: 1 812-282-2787

 

 

ASUS's support site: https://www.asus.com/us/support/ https://www.asus.com/us/support/

 

 

Any further questions, please let me know.

 

 

Regards

 

 

Alberto

 

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idata
Employee
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Hello slayerupkz:

 

 

I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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