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Broken Driver 20.19.15.4531 (Windows 10, i5-4210M, HD 4600)

AD6
Beginner
4,918 Views

Edit: This seems to be the same problem as

After the recent Windows Update I wasn't able to connect any secondary screens anymore.

The display setup shows 5 displays, from which 4 do not exist.

Also I couldn't open the Intel Graphics Control Panel.

I had to go back to 20.19.15.4444 and now have regained all functionality. Reinstalling 4501 did not fix the problem .

I also disabled the automatic update of hardware drivers.

My system:

MB: LENOVO Ginkgo 7A1

CPU: i5-4210M

 

Laptop Model: Lenovo G710

Internal Graphics: Intel HD Graphics 4600

No External Graphics Card.

 

OS: Windows 10 Pro (Version: 1607; Build: 14393.351)

Please keep me updated when this is going to be fixed.

Thanks

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idata
Employee
2,958 Views

Hello,

justed wanted to add: I have the same problem. I'm using a Dell Precision 5510 with an Intel Xeon E3-1505M v5 (Intel HD Graphics P530) and Windows 10 Enterprise, version 1607, build 14393.447.

Windows Update installs the latest version of the Intel driver which leads to the described problem. Installing the latest Dell-provided driver (version 20.19.15.4483) solves the problem.

Interestingly enough: I can NOT install the latest Intel-provided driver manually. The setup detects that I should be using a Dell certified driver on my notebook and exits. Unfortunately the same is not true for the driver provided via Windows Update.

Best regards,

Tobias Mohrlueder

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ANegr
Beginner
2,958 Views

Hello,

I have the same problem on a Lenovo E540.

Windows update the graphic driver, after that I can't use the second monitor.

I checked also the Device manager and it has multiple generic non plug and play Monitors

Best regards,

Andrea Negro

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JWhit27
Beginner
2,958 Views

I also have a problem with this update. After 4531installed, my laptop screen goes black. At boot I can see the BIOS screen, but as soon as Windows starts there is no video output. I don't have a second monitor to test if I have your issue as well. I had to roll back using RDP, then laptop screen works normally. I let Windows Update install latest drivers, still fails. I downloaded drivers direct from Intel, same issue. I can only get it to work with .4248 installed. I have done this 3 or 4 times in different combinations.

I'm going to have to disable this update in Windows; yesterday it updated on me at a customer site and I couldn't do my job.

Dell Precision M3800

Intel i7-4702HQ

Intel HD Graphics 4600

NVIDIA Quadro K1100M

Windows 10 Pro Version 1607 Build 14393.447

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IUman
Honored Contributor II
2,958 Views

Have you tried installing the latest driver from your computer manufacturer's website, your computer manufacturer has the proper driver for your system.

However, you can try the Intel® generic driver, but be aware that Intel provides http://downloadcenter.intel.com/ generic versions of drivers for general purposes. Your http://www.intel.com/content/www/us/en/support/topics/oems.html computer manufacturer may have altered the features, incorporated customizations, or made other changes to your driver. Intel recommends you contact your computer manufacturer for the latest system specific updates and technical support information.

At this point, I suggest you to uninstall the old driver first; please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver, once the driver is uninstall restart your system, then install the generic driver manually, please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1*

The latest driver you can download it here:

https://downloadcenter.intel.com/download/26229/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496 https://downloadcenter.intel.com/download/26229/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496

Regards,

Ivan.

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CBand2
Beginner
2,958 Views

This is so irritating. Having the same problem and I can't get windows to stop installing it. I disabled downloading drivers from windows update and I used the previously mentioned tool to block the update...came home today and it was reinstalled.

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