Solidworks 2018 hangs on file loading, only when well focused in external monitor

[idata]

Hello,

I read a discussion from 2016 where danneault was having the same problem but was not resolved. When using solidworks 2018 I cannot open a new file while the program is on my external monitor. Solidworks works fine on my laptop display, no issues whatsoever. I can open a solidworks file on the laptop display, move it to my external display and everything will work fine, until i need to open a new file (which happens a lot). I've talked to Nvidia, I've talked to solidworks, I've talked to Asus and nobody has been able to help so far. Please help. Let me know what additional info you require and I will provide it as soon as I can.

Regards,

Steve

[idata]

Maybe I should clarify the issue a little bit. I can attempt to open solidworks files on my external monitor, but once the file attempts to load, the program hangs up and will crash if I try to click on anything.

[idata]

Thank you very much for contacting the Intel® Communities Team, IchorSteve.

In order for me to assist you better, please provide me with the .txt file that the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600 System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.Antony S.

[idata]

Thanks Antony, the file is attached.

[idata]

Thank you very much for your prompt reply, IchorSteve.

By checking on the report attached and in the https://www.asus.com/Laptops/ROG-GL702VS/specifications/ specifications of your machine, it seems that the only graphics controller that your system possesses is from NVIDIA®, the Intel® HD Graphics controller is not available on your system. I would recommend you to verify once again the http://www.solidworks.com/sw/support/SystemRequirements.html system requirements of this software and double check with NVIDIA® if there are any drivers for your machine.Antony S.